On-Demand Webinar, Webinar
Health Scoring in the Modern Age
Is your Customer Health Scorecard meaningful? Is it actually used to predict churn/renewal? Do your CSM use those measures to prioritize their account load?
These are all questions that need to be revisited perpetually as market needs and economic conditions change.
Tune in to hear how to:
- Iterate upon previous health scoring best practices that may need to be refreshed
- Utilizing these scores to proactively and predictably assess customer needs
- Measure the efficacy against customer behaviors
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