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From Negotiation to Renewal: CSM Strategies for Success

Promotional banner for "WiCS Power-Up Master Classes" featuring logos for Women in Customer Success and Gainsight on a purple background with subtle lightning bolt graphics. Dive into CSM Strategies focusing on Renewal and Negotiation to elevate your career.

In this masterclass, you’ll learn about advanced negotiation tactics that CSMs can leverage to drive better customer outcomes and elevate their role in renewal. We’ll explore how to align negotiation strategies with business acumen, understand the value proposition for renewals, and conduct value-driven conversations that benefit both the customer and the business.

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