Double Your Returns by Investing in Digital-Led Customer Success
Don’t miss out on an exclusive opportunity to double the ROI of your investment in customer success with insights from two industry leaders – our guest speaker, Laura Ramos, Vice President and Principal Analyst at Forrester, and Nick Mehta, CEO at Gainsight. Laura will dive into how she used Forrester’s Total Economic Impact™ (TEI) methodology to show how delivering a digital-led customer experience can 2x expected returns from customer success within three years.
By joining this session you’ll gain a strategic advantage by understanding how Forrester’s renowned TEI methodology can map out the benefits, costs, risks, and future potential of your Customer Success (CS) investment over the next three years. Learn why now is the perfect time to build a business case for a unified CS function equipped with the processes, responsibilities, and technologies needed for enterprise-scale success.
Be ready to explore the three key elements to scale CS and the financial impact of each:
- Empowering Self-Service Digital Experiences
- Innovative Onboarding and Training through Digital Experiences.
- Increased Engagement through Community Activity
Seize this chance to bring new ideas and data back to your company. Register to learn, innovate, and lead your industry with a customer success strategy that truly makes an impact!
Speakers:
Laura Ramos, VP & Principal Analyst, Forrester
Nick Mehta, CEO, Gainsight
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