Digital Customer Success: The secrets to delivering a human-first experience

Digital customer success [DCS] is a powerful way to scale your CS programs and engage more customers with personalized and relevant content. But how do you ensure your digital touchpoints don’t feel robotic or impersonal? How do you transition to digital-led CS programs without disrupting the customer experience? And how do you balance automation and human interaction to create a seamless and engaging customer journey that still fosters customer trust and rapport?

In this webinar, we’ll show you how our team is leveraging CS, PX, and inSided to upscale CS programs and deliver a human-first experience with digital programs.

You’ll discover:

• How to use automation to upscale your CS programs and save time and resources
• Where to get started, and what are the best practices for creating effective digital campaigns
• How to avoid the common pitfalls of automation and ensure that your digital touch points are cohesive across channels, relevant to customer needs, and still highly personal

Speakers

• Lane Holt, Director of CX and Scale Programs
• Tori Jeffcoat, Sr PMM of User Experience
• Seth Wylie, Director of CS Ops & Admin Community