Customer Success and Afternoon Tea: Virtual Edition

Wednesday, April 22 | 2:00 p.m. GMT+1 (9:00 a.m. ET)

In a career where face-to-face interactions are essential, we have recently found ourselves in a situation of uncertainty. We are now required to shift to a virtual platform to engage with customers. In these days of social distancing, our role as customer success professionals has been challenged by the need to be creative in the ways we work with our clients.

Please join Adam Joseph, Gainsight’s Director of EMEA Customer Success, Ryan Toben, GM of Gainsight EMEA, and Rachel Bush, one of our amazing CSMs over afternoon tea, coffee and biscuits. We will share how CS professionals are adjusting with the current times and let the audience (you!) share best practices, tips, and innovative ideas you’ve used over the last several weeks during this transition to a virtual customer success world.

In this webinar, you’ll learn:

• How to thrive in a remote CS team
• Remote communication strategies with customers
• Work-from-home hacks