Beyond the CSM: Scaling your CS Organization

As you expect your customers to grow and scale with your product, your CS also need to grow to ensure customers are receiving the right level of engagement. CSMs are the backbone of driving customer engagement, but what should your CS organization look like beyond the CSM?

Watch our on-demand webinar, presented by Gainsight and Pavilion, to learn from experienced CS experts:

• When and how to invest in a formal CS Operations team
• How to start thinking about levels of engagement based on customer segment
• Other supplemental roles to help customers reach their goals: Consulting teams, Solution Architects, etc.