AI in Action: The Best of Human-First AI in CS
Human-First AI is transforming how we work – from real-time analysis of millions of customer conversations (as they happen), to constant Copilot’s that answer our customer questions and needs (even before we know we need them). But how does data become action? How do we take AI-driven sentiment and make it meaningful to our customers, our unique business needs, and their experience?
This series will showcase real-world examples (and the data, outcomes and ROI to support them) of how CS can connect the dots between AI-driven insights and CS automation at scale. Join Gainsight to talk tactics, data and resources – and cut through the AI jargon and fluff.
Webinar Schedule
Episode 4 I Your AI Copilot: How AI in Workflows Can Save You 20+ Hours a Week
With growing books of business and more on our plates, customer-facing teams are being asked to work faster (and smarter). And AI is proving to be a key answer to the “do more with less” question – acting as your Copilot to fast track customer outcomes while steering you clear of roadblocks and delays.
In this webinar, we’ll explore how chat-like AI can reimagine how you manage workflows, gather insights, and deliver impactful content to your customers—all by asking the right questions. You’ll learn:
- How to ask meaningful questions of Copilot or GPT interfaces
- The key requirements to safely and securely use AI around customer data
- How Copilot’s can save you 20+ hours per week by streamlining workflows
Featuring
Episode 1 | Eliminating Blind Spots: Using AI for Real-Time Insights and Churn Intervention
AI has promised us speed and efficiency. And when we can collect customer insights in real-time, via AI-powered sentiment analysis of live conversations, those promises become real. Join Gainsight to explore how AI can capture more signals at scale, and how to action these signals for better outcomes.
From when to engage, what signals to prioritize, and how to measure success we’ll cover what you actually want to know, including how to:
- Reduce churn ~20% with real-time insights alone
- Go from 5% to 100% visibility into customer interactions without added manual data entry or logging
- Make quick changes to data collection that will maximize your early warning signs of churn
Featuring
Episode 2 | Enhancing CS Strategies for Growth
As AI rapidly evolves, its transformative effect on Customer Success (CS) is increasingly significant. In this webinar, we will explore how AI is reshaping the Customer Success landscape and discuss strategic approaches for CS teams to harness AI effectively. Our focus will be on enhancing productivity and driving sustained growth through advanced AI applications.
In this webinar, we’ll cover:
- The Evolving AI Landscape: Get an overview of the major AI advancements over the past year, from automation to predictive analytics
- Essential AI Skills for CS Teams: Learn the practical AI skills every CS professional should master to empower their teams and customers. We’ll break down the key competencies that will make a real difference.
- Boosting Day-to-Day Productivity: Discover how to integrate AI into your daily routine to streamline workflows, increase efficiency, and free up time for more strategic initiatives.
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Episode 3: Maximizing Community Impact: Using AI to Build Better Customer Experiences
Keeping up with every conversation in a growing community is tough, and knowing when to jump in with that crucial human touch can be even harder. Let AI sort through the mess so you can quickly get up to speed, prioritize tasks, and take action where it matters most— without missing a beat.
In this webinar, we’ll dive into how community managers can use AI to streamline their daily tasks, ensure customers are getting the support they need, and drive deeper community engagement. You’ll learn:
- How to connect the dots between the AI insights and the actions needed to create impactful customer experiences
- Best practices for quickly drafting content that keeps your community engaged and active
- Proven strategies for using AI to scale your community management without losing the personal touch
Featuring
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