Adapting Education to Customer Behaviors: Bridging Customer Needs with Digital Solutions

Meet your customers where they are instead of making them come to you. How? By integrating your Customer Education programs into the flow of their lives.

This session will take you through a variety of approaches that respect and adapt to the individual needs, contexts, and preferences of the modern learner. Learn how to develop and progress a learning journey that fits naturally into your customers’ lives—from foundational practices to technology-driven strategies that help you cater to individual learner needs at scale.