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North America
Customer Communities, Customer Success, Product Experience,

Drift Leverages the Gainsight Platform to Catalyze a Value-Generating Digital Customer Success Strategy

Using Gainsight CS, PX, and Digital Hub, Drift executed a comprehensive Digital Customer Success strategy that drove holistic value for customers.

4,000

logins

900

event registrations

40%

re-engagement

Gainsight helps us move the needle on metrics that we think are significant, which we expect to help us drive retention,

Emily McGrath
Director of Customer Experience
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