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Customer Stories

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Learn why the best companies across the world choose Gainsight’s industry-leading products – Customer Success, Product Experience, Customer Communities, and Customer Education.

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Gainsight G2 Badges Spring 2024: Leader - Enterprise; Leader - Mid-Market; Users Most Likely To Recommend - Small Business
Customer Success, Product Experience
How ReviewPro Used Gainsight to Boost Engagement and Slash Churn
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Customer Success
How Gainsight Helped ADP Paint a Full Picture of Its Customers and Extend Their Reach
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Customer Success, Product Experience
Learnship Leverages Gainsight CS and PX to Create a Digital Customer Success Strategy, Fueling Adoption at Scale Among Their Huge User Base
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Less Churn, More Expansion, Happier Customers.

Best-in-class companies share their stories, strategies, and experience with Gainsight.

Updater’s Crawl, Walk, Run, Fly Strategy Takes Flight to Create a Robust Digital Customer Education Program
Customer Education
Technology
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Unqork Scales Community Crowdsourcing With Gainsight
Customer Communities
CybersecurityTechnology
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How Syte Integrates Smart Relationship Intelligence into its Customer Success Stack
Staircase AI
EcommerceTechnology
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How Launch Potato Uses Customer Sentiment Scores to Create Stickier Accounts
Staircase AI
Technology
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Singular Saw a 2x Increase in QBRs and Improved Customer Engagement with Staircase Al by Gainsight
Staircase AI
Data Science & AnalyticsTechnology
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Uptick Reduces “Launch Anxiety” with a Structured Digital Onboarding Program
Customer Education
Technology
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How Demostack Boosted Customer Data Coverage from 5% to 95% with Staircase AI by Gainsight
Staircase AI
Technology
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How Gainsight Helped Devo Demonstrate the Value of Community and Gain Internal Buy-in
Customer Communities
Technology
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Acquia’s Digital Success Programs Drive a 12-Point Increase in Renewals and Generates Significant New Pipeline with Gainsight
Customer SuccessProduct Experience
Technology
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Iodine Software Empowers Its Customers With Human-first Customer Education Strategy
Customer Education
HealthcareTechnology
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CData Activates Community to Boost Sales and Reduce Support Costs
Customer Communities
Technology
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RD Station Improves Adoption Metrics Among 85% of Customers and Increases CSM Account Ratios With Gainsight
Customer EducationCustomer Success
Technology
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How data.world dropped customer churn to zero one quarter after implementing Gainsight’s Risk CTAs and Scorecards
Customer Success
Technology
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With Gainsight Support, Omnicell Aligns Around Customer Health—and Drives Outcomes
Customer Success
HealthcareTechnology
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Popmenu Doubles Productivity and Serves Up a Better Customer Experience With Gainsight CS and PX
Customer SuccessProduct Experience
Hospitality & Events
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How Menlo Security Used Gainsight to Automate and Optimize Customer Success
Customer Success
Cybersecurity
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Switch To Gainsight Essentials Gives commercetools An Efficiency Boost
Customer Success
Ecommerce
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How the Combination of CS, PX and CE Is Empowering Harri’s Teams and Customers
Customer EducationCustomer SuccessProduct Experience
Hospitality & Events
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How Swoogo’s Revenue Operations Team Boosted GRR 7 Points and Increased Customer Health 15% with Gainsight
Customer Success
Hospitality & Events
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Front Empowers Customers Through Digital Self-Service for Success
Customer CommunitiesCustomer Education
Technology
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How Zapier Uses Gainsight Customer Communities to Keep 2.2 Million Businesses Engaged
Customer Communities
Technology
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Lytho Transforms Advocacy into a Consistent Revenue Generator Using Gainsight
Customer Success
Technology
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Alteryx Customer Success Finds Digital Scale and Efficiency
Customer Success
Data Science & Analytics
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Synack Builds Powerful Collaboration Around the Customer Experience
Customer Success
Cybersecurity
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AutoRek Rapidly Transforms Their Customer Success Engagement Model
Financial Services
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How Sonos Used Gainsight Customer Communities to Fine-Tune Their Online Community and Build a Resonant Customer Experience
Customer Communities
Consumer Electronics
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Arbor Education Boosts Engagement 1300% with Digital CS
Customer SuccessProduct Experience
Education
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GoTo Deploys Pooled CSM Model to Deliver Personalized Customer Success at Scale
Customer Success
Technology
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LeanIX Drives Expansion in a Multi-Product Ecosystem
Customer Success
Technology
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Currencycloud Takes Control of the Customer Experience
Customer Success
Financial Services
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Upland Doubles Revenue Through More Flexible Training with Gainsight
Customer Education
Technology
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SPS Commerce Improves the Learning Experience and Boosts Customer Retention by 30%
Customer Education
Technology
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Studytube Saves Time and Money With Increased Customer Visibility Through Gainsight Essentials
Customer Success
Education
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Sana Benefits Increases Its Book of Business without Sacrificing Customer Experience
Customer Success
Human Resources
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Glean Seamlessly Transitions From Spreadsheet to CS Solution with Gainsight
Customer Success
Technology
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Olive Finds Process and Structure with Gainsight Essentials
Customer Success
Healthcare
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