Customer Success Certifications & Training
Gainsight’s Certification for Customer Success Managers & Teams
Pulse+ is a digital companion that combines premium eLearning and industry-grade certifications with exclusive content and behind-the-scenes stories of brands and thought leaders who exemplify the true spirit of customer success. Offered as an annual training subscription, Pulse+ helps develop and grow the careers of Pulse community members around the world.
Videos
Interactive Lessons
Certifications
Sample Customer Success Training Topics
The Pulse+ curriculum was designed to help professionals solve everyday challenges. Here are some of the core courses currently offered:
Understanding Your Customer Churn
Defining and Developing the Customer Advocate
Empowering the Sales Organization Through CS
Identifying Key CS Metrics to Present to Your Board
Managing and Tracking CSM Productivity and Effectiveness
Segmenting Your Customers and Developing an Effective Engagement Model
Customer Journey Mapping
Obsessively Improve Time-to-Value
Focusing on Customer’s Objectives…Not Yours
Voice of the Customer: Surveys and In-Product Feedback
And more!
Pulse+ Certification Topics for Every Level!
Gainsight Pulse+ Access Includes
Certified Professional CSM Level 1
18 courses
including interactive elearning, videos, scenario-based lessons, and more
Learning Progress Checks
Level 1 Exam:
multiple-choice and scenario-based questions
Level 1
Certificate to share on LinkedIn
Advanced
Certified Professional CSM Level 2
15 courses
including interactive elearning, videos, scenario-based lessons, and more
Learning Progress Checks
Level 2 Exam:
multiple-choice and scenario-based questions
Level 2
Certificate to share on LinkedIn
Advanced
Certified Professional
CS LeaderLevel 3
10 courses
including interactive elearning, videos, scenario-based lessons, downloadable templates, and more
Learning Progress Checks
Level 3 Exam:
multiple-choice and scenario-based questions
Level 3
Certificate to share on LinkedIn
CS Operations
Certified Professional
13 courses
Including interactive elearning, videos, downloadable templates, and more
Learning Progress Checks
Exam:
Multiple-choice and scenario-based questions
Certificate to share on LinkedIn
Durable Growth Playbook & Digital Customer Success
8 courses
Including interactive elearning, videos, and more
Learning Progress Checks
Exam:
Multiple choice
Skill badges to share on LinkedIn
Plus
Centralized access to hundreds of hours of CS community and thought leadership content
New resources added monthly for individual and team professional development
Individual Pricing
$900/year
Certified Professional - CSM Level 1
Advanced Certification - CSM Level 2
Adv. Certification - CS Leader Level 3
CS Operations Certified Professional
Unlimited Access to CS Community and Thought Leadership Content - 24x7x365
Individual Pricing
$300
CS Operations Certified Professional
Unlimited Access to CS Community and Thought Leadership Content - 24x7x365
Team Discounts
Contact Us!
Give your team unlimited access to all of our Customer Success certifications, thought leadership and community content at discounted rates for teams of five or more.
