Resources
Ideas to Inspire Your Next Big Win
The State of AI In Customer Success, 2024 Report
Get insights from 175 companies on the pivotal role AI plays in transforming how they engage with their customers.
Gartner® Market Guide for B2B Customer Community Platforms
Learn why sustained, digital customer engagement and education are critical for subscription-based business models.
The Business Case for Digital Customer Education
In a world where traditional training methods fall short, digital customer education emerges as the ultimate solution.
Cost of Retention shows the amount spent on retention per customer on an annual basis. It’s important to keep in mind that when entering the…
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Net Promoter Score (NPS) is a widely-used metric that measures and evaluates customer loyalty. Customers rank their likelihood of recommending your product or service on…
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Logo Retention is the ratio of renewed contracts to the amount of contracts with the potential to be renewed. This metric shows retention in terms…
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How much are you expanding your existing customer base through upsell and cross-sell year-over-year or month-over-month? As a function of the Cost of Acquisition (CAC),…
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This is the total value of contracts renewed minus contracts churned. The key difference between this number and Net Renewal Rate is that it does…
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This is the total value of contracts renewed and expanded, whether through upsell or cross-sell, minus contract value churned (includes down-sells). It’s the most fundamental…
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Use this template to help itemize your budget requests for the next fiscal year.
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Find out how an investment in Gainsight can drive a measurable impact in annual recurring revenue and overall enterprise value over a 5-year period.
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