Our Platform

Gainsight's Customer Platform helps you keep customers coming back.

A single system to help your customers learn, adopt, connect and succeed.

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Turn every signal into scored risk and the right action.

Staircase AI

Drive retention and expansion with the industry’s leading Customer Success platform.

Gainsight CS

Drive adoption with in-app guidance that meets users where they get stuck.

Gainsight PX

One place for customers to ask, answer, and learn together.

Gainsight CC

Turn new customers into product experts with academies that scale.

Skilljar

Agents and applications come together in a single ecosystem built for enterprise-grade security, scalability, and impact.

Automate with Agents

Agents designed for every path.

Pre-Built Agents

Gainsight’s pre-built agents let you hit the ground running without starting from scratch.

Built on Gainsight

Connect Gainsight’s customer context with MCP, CLI, and more, so Gainsight’s data and insights work wherever your team does.

Built in Gainsight

Build custom workflows, dashboards, and automations right in the platform with your permissions, governance, and data baked in.

Agents Delivering the Outcome

For the long-tail accounts your team can’t consistently reach, Gainsight will run the retention motion end to end. Our platform, our agents, our playbooks, our people.

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Unify Applications

Products that work in sync to deliver a complete post-sales journey.

Customer Success

Get the visibility, insights, automation, and AI to retain customers, drive expansion, and scale.

Product Experience

Turn customers into power users with adoption data and in-app guidance that actually gets them to stick.

Community

Own your customer community to turn users into raving fans—and deliver a consistent, branded experience they’ll want to come back to.

Education

Meet learners where they are—across channels, languages, and formats— to turn learning into retention and revenue.

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Gainsight MCP

Build on Gainsight's Customer Context

Gainsight’s MCP connects the entire Gainsight platform to any MCP-enabled LLM. Ask questions in plain language, take action, and build on top of live customer data from across Gainsight.

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Report

The Customer Success Index 2025

Learn how businesses are elevating Customer Success with AI and digital tools to drive both retention and revenue growth.
Ebook

Re-Architecting Digital Experience Teams: Skills, Structure & Strategy

Get clarity. Show value. Prove impact.

Whether you’re just getting started or needing to scale, we’ve got you covered.

“With Gainsight, our team is so much more efficient…We can operate faster, not only as a Customer Education team, but alongside our other teams—Sales, Customer Success, Customer Support, even Marketing.”

Matthew Meeks
Director of Customer Education, Front
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2700% Increase in NPS Responses

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“We wanted to consolidate our tools to be in one place—we didn’t want to have six different tools across the customer success function.”

Dan Maimone
Head of Customer Success and Global Director of Customer Success Operations, Harri
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Ten-fold increase in engagement

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“We’re working to build customer journeys with digital touch points so that our CSMs can devote more time to our ‘white glove’ customers.”

Monica Perez
Head of Customer Success
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