Aug
23
When it comes to new technology, there’s nothing more instantly (and widely) adopted than AI. According to Gartner, companies deploying AI as a business tool are projected to surpass 60% by the end of 2024. And it makes sense: AI is a paradigm shift, because it allows teams to do...
read more →
Aug
20
AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM)—and virtually every area of business—is evolving at a remarkable pace. This evolution is not just a tech upgrade; it’s a paradigm shift that promises to redefine interactions between Software-as-a-Service (SaaS) companies...
read more →
Aug
13
In our 2023 Customer Success Index report, we found that nearly every company (98%) is maintaining or increasing their investment in Customer Success (CS)—and many are using Customer Success Platforms (CSP) to do so. CSPs as standalone systems provide companies of all shapes and sizes with the insights and levers...
read more →
Aug
07
Steve Jobs once said, "You've got to start with the customer experience and work back toward the technology, not the other way around." Jeff Bezos echoed that sentiment: "We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make...
read more →
Jul
30
What Are Customer Experience Metrics? Customer experience metrics are key performance indicators that measure the quality of interactions between a business and its customers. They assess aspects such as satisfaction, loyalty, and overall engagement, providing insight into the effectiveness of customer service and product offerings. These metrics are crucial for...
read more →
Jul
29
I’ve had many conversations with Customer Education and Customer Success leaders that have all gone something like this: “I want to educate users on my software…but we’re busy, and hiring people is expensive. Can’t we just go digital and have AI do the training for me?” Yes, we're going digital,...
read more →
Jul
18
Buying criteria for B2B companies have shifted dramatically in recent years. In fact, according to G2’s 2024 Buyer Behavior Report, buyers prioritize ease of use, ease of implementation, fast ROI, and scalability ahead of cost, features, and even security. These findings will lead many Go-to-Market (GTM) teams to adjust sales,...
read more →
Jul
08
From tech news to dinner table chats, artificial intelligence is everywhere. And it's no wonder—AI is revolutionizing how we work and live faster than any tech before it. At our core, we at Gainsight champion a Human-First AI approach. We're creating AI systems that work with you, enhancing your work...
read more →
Jun
28
Thousands of customer education, customer success, community, and product pros shuffled through the doors of St. Louis’ America's Center for two unforgettable days filled with learning, networking…and puppies. This year’s Pulse also featured a first—a...
read more →
Jun
26
If you’re looking to turn your Customer Success (CS) team into a proactive, scalable, revenue-generating machine, then don't sleep on Hubspot's new podcast, This is Growth. Hosted by Daphne Costa Lopes, Director of CS, Hubspot, This is Growth helps SaaS businesses scale using customer-led growth strategies. The most recent episode...
read more →
« Previous Page — Next Page »
