Jul
25
A quick Google search will return a seemingly endless list of LMS vendors and make to make it even more confusing, many of them offer different features and have different value props (i.e., one is more positioned for customer education while the other is primed for employee training). Needless to say, picking...
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Jul
18
Buying criteria for B2B companies have shifted dramatically in recent years. In fact, according to G2’s 2024 Buyer Behavior Report, buyers prioritize ease of use, ease of implementation, fast ROI, and scalability ahead of cost, features, and even security. These findings will lead many Go-to-Market (GTM) teams to adjust sales,...
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Jul
08
From tech news to dinner table chats, artificial intelligence is everywhere. And it's no wonder—AI is revolutionizing how we work and live faster than any tech before it. At our core, we at Gainsight champion a Human-First AI approach. We're creating AI systems that work with you, enhancing your work...
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Jun
28
Thousands of customer education, customer success, community, and product pros shuffled through the doors of St. Louis’ America's Center for two unforgettable days filled with learning, networking…and puppies. This year’s Pulse also featured a first—a...
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Jun
26
If you’re looking to turn your Customer Success (CS) team into a proactive, scalable, revenue-generating machine, then don't sleep on Hubspot's new podcast, This is Growth. Hosted by Daphne Costa Lopes, Director of CS, Hubspot, This is Growth helps SaaS businesses scale using customer-led growth strategies. The most recent episode...
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Jun
25
Innovations in SaaS don’t just change how we do our work. They change the work we do, and the impact we have. Gainsight revolutionized how companies thought about their relationship with customers, their community, and their revenue models. And now, with our Human-First AI approach built into our Gainsight AI...
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Jun
25
CxO EMEA left us buzzing with insights and innovative ideas from some of Europe's top Customer Success (CS) leaders. For 2.5 days, 60 Customer Success executives from the region delved into the future of CS, exploring the transformative power of AI, the nuances of community building, and the alignment of...
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Jun
13
People naturally harbor a sense of caution toward the unknown. Microwaves. Emails. Cryptocurrency. The potential gains, like drastically reducing cooking times, don’t matter at first. Instead, there’s a healthy dose of skepticism, with most people waiting for broader adoption before incorporating these new things—however outlandish they may seem at the...
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Jun
06
The needs of our customers are always evolving. As Customer Success professionals, it’s up to us to meet them where they are and where they are going. A thriving customer community is a perfect way to keep up with evolving customer needs and ensure we support our customers along their...
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Jun
04
Chief Revenue Officers today are finding themselves in a pickle, as many are finding the hyper-growth sales tactics they’ve come to rely on no longer ensure sustained revenue growth. Tech stacks are getting consolidated, budgets have gotten tighter and the buying committee keeps getting larger. How are some of the...
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