First complete product experience platform enables SaaS companies to increase product adoption and time to value for their users Aptrinsic is now Gainsight PX! Gainsight PX helps your team deliver superior product experiences while Gainsight’s customer success platform helps to ensure customers are receiving business value from the product. SAN MATEO,... read more →

“One can’t paint New York as it is, but rather as it is felt.” - Georgia O’KeeffeAs a child growing up in Los Angeles, I’ll admit that I may have developed a bit of a superiority complex about California—even having convinced myself that LA was the greatest city in the... read more →

If you’re a Chief Customer Officer like me, chances are your week looks something like mine:1-hour commute from San Francisco to the Peninsula down the 10130-minute meetings back-to-back from 7:30 a.m. - 5:30 p.m. every day. See if I can check email on my phone while walking between conference roomsCatch... read more →

Thought leaders like McKinsey, Bain, Gartner, Forrester, and Geoffrey Moore have been vocal about the impact Customer Success can have on a company’s growth. In our own benchmarking study, we found companies experience an average 18-point growth improvement from Customer Success initiatives. There is a strong correlation between investment in Customer Success and exponential growth.But if the... read more →

This post was co-authored by Will Robins. A few weeks ago, I posted a message on LinkedIn: “To all Sales folks: I will be infinitely more likely to respond to your cold email if you offer to introduce me to a successful customer of yours in the initial email.” The... read more →

In the last decade, clients of B2B vendors have gained increasing power. Because of this shift, providers have realized that they will only keep and grow their clients through a relentless focus on outcome delivery—a process commonly known as Customer Success.In this vein, companies have adopted Customer Success Management (CSM)... read more →

If you follow the M&A markets, you know that Private Equity firms have had an expanded role in the technology market.Traditionally, Private Equity firms had been known for cutting operating expenses at their investments—identify companies with slower top-line growth (and thus lower shareholder value) and trim operations in order to... read more →

Russ Drury is the Director of Customer Success at Workfront, a cloud-based project management software company. He leads the Customer Experience organisation in EMEA, heading up the Professional Services implementation team, Customer Success team, and training. He is responsible for guiding customers in their Workfront journey and on to long... read more →

Mehta Recognized by The SaaS Report as #12 Out of the Top 50 SaaS CEOs of 2017 REDWOOD CITY, CA, August 10, 2017 -- Gainsight™, the Customer Success company, announced today that its Chief Executive Officer, Nick Mehta, has been recognized as one of the Top 50 SaaS CEOs of... read more →

As CEOs, our job is to maximize the upside while protecting the downside. Depending on the phase of our business, the mix between fear and greed can ebb and flow. The good news is that Customer Success is becoming an important part of the strategy in all seasons of business,... read more →