Apr
10
Let me take you back to when I was 10 years old. Yup, I rocked those bangs. I was also super shy. I had an A+ average, but my teachers told my parents that I never participated. I was a great athlete, but I was nervous to go to soccer...
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Apr
10
Sad fact: Some of the most profound moments of my life have happened on United Airlines red eye flights. While I may have a love-hate (or rather hate-hate) relationship with the incessant yet “unexpected” flight delays, increasingly tiny legroom in Economy “Plus,” and “No-Go” in-flight WiFi, the sheer exhaustion of...
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Apr
06
I have watched the rise of Customer Success as a philosophy, a discipline, and a function with great interest and excitement over the years.The idea that the key to retaining and growing your customers was connecting the use of your product to attainment of their business objectives or measurable business...
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Apr
04
The secret is out. Our cover has been blown. Customer Success isn’t just for the SaaS industry. But really though, it is beyond awesome that businesses of all kinds are realizing the benefits of Customer Success. You absolutely don’t need to have a subscription-based service to care about your customers....
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Apr
04
It’s incredibly easy to say you put customers’ success at the heart of your business. Including ‘Customer Success’ in job titles can feel like action, as can adding buzz terms like "Customer-First" to your mission statement. However, without incorporating Customer Success Thinking in each part of the business—and across each...
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Mar
19
A majority of SaaS companies that I've built products for have brought their products to market with a sales-led G2M motion. Aptrinsic is now Gainsight PX! Gainsight PX helps your team deliver superior product experiences while Gainsight’s customer success platform helps to ensure customers are receiving business value from the...
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Mar
15
So you’ve bought your ticket to Pulse 2018…now what? The countdown has begun and we couldn’t be more excited to kick off Pulse 2018—hopefully you’re in the same boat (or should we say, aircraft carrier)! Pulse will be here before you know it, so we’ve compiled all the necessary to-do’s...
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Mar
08
Who run the world? When it comes to the world of Customer Success, these ladies are leading the way. Their ideas are making businesses around the globe rethink customer relationships and how they deliver value. So what better day to celebrate their strength and successes than International Women’s Day? If...
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Feb
06
Empowering SaaS companies to execute on more personalized onboarding and customer marketing experiences. Aptrinsic is now Gainsight PX! Gainsight PX helps your team deliver superior product experiences while Gainsight’s customer success platform helps to ensure customers are receiving business value from the product. SAN MATEO, Calif., Feb. 06, 2017—Aptrinsic, the...
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Jan
30
Allocadia has always been a customer-driven organization. The very first customer of our Marketing Performance Management SaaS tool remains an active—and growing—user seven years after the company was founded.Since that very first deal, we've grown to over 10,000 users from over 150+ organizations around the world, and that trajectory is due...
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