Dec
15
If you’ve been paying attention to our content the last few weeks, you know Gainsight is excited about our 10 New Laws of Customer Success. It’s not just that the new laws prove evolution, growth, and maturity for CS as a category — although that is awesome! But we’re also...
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Dec
01
Implementing new strategies and processes in a single department can be daunting. When you’re tasked with updating the way your entire company thinks about systems and strategies, it can feel almost impossible. Some changes are just too important to ignore. The 10 New Laws of Customer Success are more than...
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Nov
30
If you’re a product leader or manager tasked with improving the product experience, you need to dig deep. To build long-term growth, you can’t just create a stellar product and walk away. You need to drive deeper product adoption, faster onboarding, and long-term retention. We’re here to help you craft...
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Nov
16
If you work with a desktop or on-premise application and you’re tasked with increasing product growth, you may be panicking. You know you need clear user data to fuel growth, but with desktop or on-premise applications, that user experience might be getting fragmented or jumbled. Breathe easy. Driving growth through...
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Nov
16
Most product leaders know how critical digital transformation is to their company’s future. But the best ways to nail down your digital transformation strategy aren’t always so clear. Fortunately, there is a compass that you can use to direct your plans: analytics. Analytics lay the foundation for your digital transformation...
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Nov
16
The SaaS industry has never been so competitive. As the pressure to perform piles on product leaders and managers, there’s a way to release the tension, drive product growth, and tap into a growth plan that feeds off itself. We’re talking about the product-led flywheel. And assembling your own product-led...
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Nov
15
Measuring success is tricky. Broadly, everyone keeps an eye on the bottom line, but each department prioritizes its specific performance metrics. The different priorities help day-to-day execution, but what about the big picture? Is measuring revenue enough to build momentum year after year? The short answer? No. It’s not. To...
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Nov
12
I know what you’re thinking. What do Ted Lasso and my mom have to do with leadership? Or worse, you might be asking, “Who is Ted Lasso?” Spoiler Alert! If you haven’t seen Ted Lasso yet, stop reading and subscribe to Apple+, so you can watch the best. Show. Ever....
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Nov
10
Product-led growth is launching SaaS companies to success faster than ever. Unfortunately, if you’re a product leader or manager who’s in charge of building your product-led growth strategy from scratch, you may feel overwhelmed. Enter product analytics, the secret to building your own product-led machine. Ready to launch your product-led...
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Nov
10
Let’s face it: Successful SaaS companies don’t operate the way they used to. If you’re a product manager or leader, it’s up to you to embrace change and dive into the most effective product growth strategy for the era. And in the modern SaaS world, that means mastering product-led success....
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