Jan
15
The beginning of each new year invariably brings with it a lot of change. This change manifests itself personally via New Year’s resolutions (I write this on day 5 of my health food cleanse), and professionally via career changes and general organizational restructuring. We at Gainsight find that the beginning...
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Jan
05
Now that we’re in the season of New Year’s Resolutions, you might be pondering a few questions: “Am I doing my job well?” “How do I compare to others in the industry?” “Am I spending my time in the right way?” These are questions that even the best of us...
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Jan
05
I lead Gainsight’s Product Marketing and Technology Partnerships team and it is our mission to be the experts on our customers and our market. We also serve a cross-functional role ensuring our Sales, Services and Customer Success teams have all the knowledge and collateral needed to execute their goals. What...
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Dec
22
Over a decade and a half spent serving in account management and marketing strategy roles at b2b ad agencies, I’ve learned the art of successful expectation management. For customer success practitioners, knowing how to set customer expectations post- purchase, and then throughout implementation has become a standard practice. But, it’s...
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Dec
17
Last week, we announced our all-new integration with leading customer success management solution Gainsight to create a 360 degree of the customer engagement lifecycle. As a user of Clarizen, Gainsight has also integrated Clarizen into its services group, who owns onboarding and any custom/additional projects, as well as its customer...
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Dec
16
Allison Pickens is VP of Customer Success and Business Operations at Gainsight Note to Gainsight Customers: This post contains links to Vault Assets you can import directly into Gainsight. If you’re living in Excel and PowerPoint, then preparing for board meetings takes time. That’s time that you’d probably prefer to...
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Dec
14
Companies that support open source software face stiff competition, with constant pressure on customer retention. As a result, Customer Success is a critical investment for open source players. In this post, I shed light on why Customer Success is important to open source companies and offer five key actions companies...
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Dec
09
Does your customer organization often feel they have little insight into the customer’s experience during onboarding or a services engagement? Do you need a better method to keep sales, services and customer success aligned throughout the customer’s lifecycle? Well despair no further! Maintaining that transparency and alignment across your teams...
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Dec
07
(The reports below are real but the data is blurred to protect the innocent…) If you haven’t heard yet, we recently raised $50 trillionbillionmillion in Series D funding led by Insight Venture Partners (there is a great article from Forbes about it here). And as I mentioned previously, the biggest...
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Dec
03
Note to Gainsight Customers: This post contains links to Vault Assets you can import directly into Gainsight. During our Pulse Europe conference, I moderated a dinner discussion among a group of 30 Gainsight customers. I kicked off the discussion with one question: “How would you define Customer Success?” One participant...
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