Jul
08
Geologists from Stanford University recently made an astounding discovery. Drilling core samples in Palo Alto, a thousand feet below Sand Hill Road, they discovered the fossils of an ancient civilization. Their excitement grew as excavation revealed a Neanderthal community with complex tools, written language, and a primitive subscription economy. A...
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Jul
06
I am excited to announce Gainsight’s latest product release that brings a fresh new user interface to our customers, makes Customer Success more personal with integrated video communication, and elevates our in-product best practices library with important new capabilities. Modern, Streamlined User Interface: As Gainsight’s product has grown over the...
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Jun
29
Thanks to Marvel Studios and their prolific use of post credits scenes (spoiler alert don’t click the link if you are not up to date with the Marvel Cinematic Universe), my wife and I now sit through the entire credits of any of their movies. One of the things that...
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Jun
23
Let’s get this out of the way at the very beginning: I don’t have a lot of credibility when it comes to Customer Success, or enterprise software, or the SaaS industry. I’m a copywriter. When I started this gig in February, I had four years of writing consumer tech articles,...
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Jun
14
As more and more companies wake up to the value of positive user experiences, they’re racing to build out their customer success teams. Unfortunately, if you’re a leader who’s in charge of spearheading customer success and you don’t have clear customer success organizational charters guiding you, your world may feel...
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Jun
08
Geologists from Stanford University recently made an astounding discovery. Drilling core samples in Palo Alto, a thousand feet below Sand Hill Road, they discovered the fossils of an ancient civilization. Their excitement grew as excavation revealed a Neanderthal community with complex tools, written language, and a primitive subscription economy. A...
read more →
Jun
01
Allison Pickens is VP of Customer Success & Business Operations at Gainsight. Matt Lindeman is VP of Customer Success at Guidespark. When onboarding a new team member, it’s important to clarify your expectations for basic etiquette when working with customers. But this topic is often overlooked during new-hire training. I’m...
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May
25
I’m waiting on the corner of Broadway and 12th in Oakland, California. Google says there’s some really great Indian food near the Tribune Tower. (There is! The naan is crazy-delicious.) I’m eavesdropping on two locals also waiting for the lights to change. “Do you know what’s going on at the...
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May
24
Post contributed by David Sroka, CEO of Point of Reference The PULSE 2016 event provided a real epiphany for me. I hadn’t realized just how far this function had come, although the reason it has makes perfect sense. As a newly minted technology partner, I came to learn how Customer...
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May
24
Geologists from Stanford University recently made an astounding discovery. Drilling core samples in Palo Alto, a thousand feet below Sand Hill Road, they discovered the fossils of an ancient civilization. Their excitement grew as excavation revealed a Neanderthal community with complex tools, written language, and a primitive subscription economy. A...
read more →
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