Oct
02
Whether you’re a parent, a pet parent, or the founder of a business, you know there’s nothing more satisfying than watching someone or something you love grow into maturity. View this post on Instagram A post shared by HubSpot (@hubspot) Which is why here at Gainsight, we...
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Sep
29
Pulse takes the Big Apple! That’s a wrap on Pulse Encore NYC, where attendees joined a more intimate Pulse experience filled with insightful sessions, all-star keynotes, hands-on workshops, and even more exclusive time with Customer Success (CS) leaders. In case you missed it, here are our top 10 takeaways from...
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Sep
27
We've all been in a situation where a customer’s health score doesn’t match reality. But how do we figure out what's really going on with our customers, and more importantly, how do we build a health score that helps us deliver on our business objectives? Sofia Marrero, Manager of Customer...
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Sep
26
For SaaS companies in 2023, it simply isn't possible for Customer Success Manager (CSM) headcount to keep pace with business growth. Today, CS teams must adopt digital tactics to scale efficiently, while serving their customers the seamless blend of digital and in-person experiences they've come to expect from technology providers....
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Sep
25
Customer Success Management has matured over the last decade to become a mission-critical practice that efficiently and effectively protects Net Revenue Retention (NRR) and fuels expansion pipeline. As such, Customer Success (CS) has grown to rely on mission-critical platforms that serve as a single source of truth for customer data....
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Sep
22
Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. But training can pay dividends before a sale, leading to many more of them. Here’s how to win more business with digital customer education—and how it can help you stand out from the crowd...
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Sep
19
Customer success is no longer an afterthought—it's a strategic imperative. To ensure your customers are not just satisfied but thriving, you need the right tools in your arsenal. Enter the Customer Success Platform, a multifaceted solution designed to empower your team and drive customer satisfaction. But with so many options...
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Sep
18
The learning management system (LMS) market continues to grow — the market's expected to grow from around $16b in 2022 to nearly $41b by 2029, representing a compound annual growth rate (CAGR) of 14.2% over that time frame. This growth comes at a time when customers are demanding better experiences from brands,...
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Sep
14
This LMS overview is a comprehensive exploration of the software, its benefits, popular features and advice about choosing the right LMS for your organization. LMS Overview What's a learning management system (LMS)? Good question. An LMS (also known as learning management software or learning management system software) is a software application for...
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Sep
14
In a market where retention and customer expansion are a top priority for revenue growth, the effectiveness of health scoring can be a game-changer. You’ll know your customer health scorecards are an asset when you can confidently respond to the executive inquiry: “What does your customer base look like right...
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