Oct
30
We recently published an overview of what to expect in the first 30, 60, and 90 days of launching a customer community. In this article, we'll provide guidance on six specific strategies we recommend you use to kickstart your community in the first month post-launch. While some of these items...
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Oct
25
Consumers have made it clear that customer experience reigns supreme and they're willing to pay more for it. Part of that experience is how you train your customers. Unfortunately, old-school training tactics, namely, traditional help centers, don't deliver the experience your customers demand. Your customers expect not only quick and efficient...
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Oct
19
If this past year has shown us anything, it’s that companies with the most agility and a strong focus on the customer are the ones that are poised to thrive in a constantly shifting and uncertain economy. But what does this evolution actually look like in the real world? We...
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Oct
17
Customer Success professionals are under more pressure than ever. Manage more accounts. Secure more renewals and customer expansion opportunities. Increase Net Revenue Retention (NRR). Drive product engagement through the roof. The list goes on. Here’s the thing: The economic headwinds and premium on efficiency mean company leadership is asking Customer Success...
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Oct
12
The identity and access management company Okta provides cloud software that helps companies manage and secure user authentication into applications. They also help developers build identity controls into applications, website web services, and devices. In short, Okta is helping us build a more secure digital workplace and world. The company's...
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Oct
10
There's no question: AI is on fire. In North America alone, total revenues from the artificial intelligence market are expected to reach $128.8b by 2028, up from $6.8b in 2017. That’s an increase of more than 1,700%. The use cases for AI are endless but most commonly tied to industries like healthcare, financial services, transportation,...
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Oct
05
Launching a Customer Community can feel overwhelming. From building a content strategy to getting your cross-functional teams aligned, there are a lot of boxes to tick off before you even go live. And once you do launch, you have to continuously monitor and refine. But, you absolutely can’t skip building...
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Oct
04
In less than a year, generative AI has radically transformed the way we work, learn, and interact. This is especially true in the world of business, where gen AI has revolutionized the way we develop and work with software. Users have an expectation in today’s Customer Success Management Platform market...
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Oct
03
What's an LMS Platform? So, what's an LMS platform? An LMS platform or learning management system is a software platform you can use to create, manage, deliver and optimize content for your customers, employees, partners or gig workers. What Are the Benefits of an LMS Platform? There’s a lot to gain by...
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Oct
03
It’s been said that success is a two-way street. Here at Gainsight, we prefer to say that success is a bi-directional integration, because, well, we’re nerds. But regardless of how you phrase it, the sentiment expressed really captures the spirit of the newly deepened partnership between Gainsight and HubSpot. This...
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