For the past decade, Customer Success (CS) has been defined by a straightforward mission: guide customers to achieve their desired outcomes with your product or service. While this goal remains steadfast, the landscape of Customer Success is shifting dramatically. With the advancement of Gen AI for CS, we’re entering a transformative era, where Customer Success is evolving into something far more dynamic and impactful.
At Pulse Europe 2024, happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies. And, most importantly, we’ll hear from business leaders in the CS community and beyond and learn from their stories.
Here’s a snapshot of what you can expect at Pulse Europe 2024:
Showstopping Session Content
The speaker lineup at Pulse Europe 2024 is designed to enlighten, motivate, and empower you with actionable insights that can elevate your Customer Success strategy. Our keynote speakers and breakout session leaders are seasoned experts, who will explore the latest trends, challenges, and opportunities within Customer Success, SaaS, and beyond.
We have so many incredible sessions coming up at Pulse Europe 2024, but here’s a look at a couple of our early favorites.
Human-First Leadership in the Age of AI: Balancing Technology and Empathy
Join Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism for this incredible session. While technology is evolving rapidly and impacting our ways of working, it is more crucial than ever to maintain a Human-First approach in leadership. We’ll explore strategies to ensure that AI supports, rather than replaces, human interactions. In this session, Duquennoy will go through how this combo—technology and empathy—is key to supporting retention and growth strategies at scale.
Data Alchemy: How Gainsight’s Survey Tools + AI Turned User Feedback into Pure Gold
Join Angela Felicissimo, Vice President Global Customer Success, Learnship for an insightful session on how to turn your user data into a powerful growth tool. Many companies aim to make data-driven decisions, but it’s challenging when insights are buried across multiple feedback channels and data sources. This session will explore how Learnship solved this challenge by leveraging Gainsight CS, its survey tools, and AI to connect user feedback with behavioral data and uncover insights that drive key decisions and boost customer satisfaction.
GameChanger Awards
At Pulse Europe, we celebrate the pioneers who are driving the evolution of Customer Success through the GameChanger Awards. These awards recognize outstanding achievements and innovations in the field, highlighting the visionaries who are leading the way in transforming how we think about customer engagement, retention, and success.
This is not just a formality; it’s an opportunity to honor those who have taken risks, pushed boundaries, and set new standards for best practices within the industry. Their stories can inspire your own initiatives and provide a roadmap for future successes.
Gainstar Customer Recognition Program
We’re thrilled to announce the launch of our Gainstar Customer Recognition Program in Europe! The Gainstar Program is designed to turn your passion for Gainsight into meaningful rewards and recognition. This is our way of celebrating the customers who help make Gainsight extraordinary!
By joining the program, you’ll gain access to unique opportunities to enhance your impact—whether it’s by sharing best practices, participating in a reference call, showcasing your success stories, or offering valuable feedback.
Along the way, you’ll elevate your personal brand while contributing to the future of Gainsight!
As you participate, you’ll earn points that unlock exclusive rewards, with multiple tiers that offer exciting benefits based on your engagement. If you see cool letterman jackets around the conference, don’t let the FOMO get you. Work your way up to Platinum status in the Gainstar Program, and you could be sporting one next year!
Join the Gainstar movement today and let your advocacy shine!
Why Attend Pulse Europe 2024?
Whether you’re a seasoned customer success leader or just starting out in education, community management, or product experience … there’s something for everyone at Pulse Europe 2024. Each session, keynote, and panel conversation is structured to provide actionable insights, foster collaboration, and ultimately unite the customer success community.
The conference is also an excellent platform for networking. You’ll have the chance to meet peers facing similar challenges, share solutions, and discover new partnerships that could drive success for your organization.
As you immerse yourself in the learning and celebration, think about how you can apply the insights gathered at Pulse to your day-to-day role. What strategies will you implement in light of AI advancements in SaaS? What partnerships can you cultivate? Drawing inspiration from conversations and experiences will help you return to your organization invigorated and equipped with fresh ideas.
Pulse Europe 2024 is more than just an event; it’s a movement toward greater customer success and satisfaction. Be part of a community that values growth, innovation, and collaboration.
Plus, we always have an epic party.
After our speakers wow us on the keynote stage, we invite you to celebrate with some of the best performers in Amsterdam
Join Us!
Pulse Europe 2024 is not just another conference; it’s an opportunity to participate in the evolution of Customer Success. Together, we will explore how advancements in AI are setting the stage for innovations that will shape the future of our industry.
This year, let’s embrace the changes and challenges ahead, recognizing that they offer new possibilities for growth and impact. Join us as we build the future of Customer Success, a landscape enriched by intelligence, empathy, and community engagement. We look forward to welcoming you at Pulse Europe 2024, where together, we can ignite a new era of transformation in Customer Success.
Register today for Pulse Europe 2024.
