Getting Critical Customer Data to Everyone Who Needs It
Teams are managing more customers, with higher expectations (internally or externally), and tighter budgets—yet no extra hands to keep up. Meanwhile, the pressure to be faster, stay ahead of risks, and prove value keeps climbing.
The key to making smarter, more proactive decisions? Immediate access to a 360° view of customer data. Unfortunately, that data isn’t always readily available to the people who need it most.
For frontline CSMs who use Gainsight daily, the insights are at their fingertips. But for other cross-functional teams and executives—and even some CS team members who don’t log in regularly— accessing the data can require extra steps that slow them down, create inefficiencies, and open the door to churn.
That’s where a solution like Gainsight’s AI Agent for Slack can make a huge impact.
Changing How and Where Teams Work
Post-sales teams live in Gainsight, but they work in Slack, too. It’s where conversations happen, decisions are made, and updates keep teams on the same page.
But too often, accessing customer data takes longer than it should. Teams waste time switching tools, pulling reports, or waiting on others to surface the insights they need.
Gainsight’s Slack agent knocks down these roadblocks and ensures the right people—whether they log into Gainsight every day or not—can access the information and best practices they need to power their workflows.
Here’s what that looks like in action:
- Instant access to customer insights: No more switching tabs or diving into dashboards. Just ask Gainsight in Slack for ARR, renewals, risks, adoption trends, and more.
- Better team collaboration: Drop updates into shared Slack channels so CS, Sales, Product, and leadership teams can stay on the same page.
- Proactive decision-making: Spot risks and opportunities before they become last-minute scrambles.
Effortless follow-ups: Draft emails, meeting recaps, and EBR content in seconds. - Best practices, on demand: Get strategies for onboarding, renewals, and customer growth. Plus, ask about Gainsight features and functionality to power your workflows.
Whether it’s a CSM prepping for a renewal call, a Sales rep needing account context, someone on the Product team member checking adoption trends, or a CEO looking to understand the health of a key customer, Gainsight’s AI Agent delivers the right insights to them, when and where they need them.
“This is a major milestone for Gainsight, bringing AI-powered customer insights directly into workstreams,” said Chuck Ganapathi, President and COO at Gainsight. “Now, customer insights are more accessible than ever, enabling faster, more informed decision-making. By transforming how teams access and engage with customer insights, we ensure alignment across all functions, empowering them to drive better customer outcomes.”
AI Is Reshaping How Companies Leverage Customer Insights
For years, customer-facing teams have relied on manual processes, gut instinct, and scattered data to manage customer relationships and drive retention. But as the role has become more strategic, technical, and revenue-driven, these old ways aren’t cutting it.
That’s why AI adoption is taking off. According to Gainsight’s 2024 CS Index Report, 52% of CS teams are already using AI to more accurately predict churn, automate time-consuming tasks, streamline workflows that disrupt collaboration, and uncover trends in customer behavior to drive more personalized, high-impact engagement.
The best part? We’re just getting started.
With teams stretched to the max, AI is stepping up—freeing up time, surfacing insights faster, and reducing the need for constant context switching between multiple tools.
And that’s what we have to remember: AI isn’t here to replace teams. It’s here to empower them with the data, insights, and efficiencies they need to succeed, which is exactly what our new AI Agent in Slack does.
Ready to see it in action? Check out Gainsight for Slack here.
