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Drive Durable Growth With Customer-Centric Strategies
The Customer Success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result,…
Manual customer training, i.e., 1:1 sessions with Customer Success Managers (CSMs), PDFs, webinars, etc.—had its day. But it’s quickly falling out of favor, diminishing the…
Today is Community Manager Appreciation Day—recognizing the unsung heroes working behind the scenes to architect thriving, healthy communities that drive customer engagement and value. Gainsight…
There’s more competition than ever. But, why? The cost of starting a business is lower than ever, products are commoditized, and markets are saturated, which…
Customer success is firmly entrenched in the SaaS business model. According to a 2020 study by TSIA, more than 90% of organizations had a dedicated customer…
By now, the value proposition for a customer community is well-established. Having a community of people who use, improve, and advocate for your product will…
Digital innovation is constantly shaping customer relationships, and Popmenu stands out for how it’s using Gainsight Essentials for its customer engagement and growth strategies. Customer…
For a long time, proactive vs reactive was a common debate among Customer Success professionals. Now, the verdict is in, and everyone agrees that proactive…
In today’s customer-centric world, providing fantastic support is mandatory. But how do you deliver a high level of customer support at scale when a difficult…
Good data has never been more important to effectively interact with customers both in and outside your product. Knowing how deep (or shallow) customers’ product…
A carefully crafted customer journey is not static. They shift and change with your products, your markets and even your go-to-market strategy. If you’re facing…
Shhhh. Listen. Hear that? It’s the sound of the SaaS universe undergoing a massive change. Actually, the sound is more like a roar than a…
It’s no surprise that highly engaged customers tend to be happier, longer-lasting customers. But there’s a catch: It can be a challenge to reach every…
The conventional wisdom at many SaaS companies is that they’re not ready for customer education or customer community. Many leaders say they’re focused on building…
It’s time to roll out the red carpet and prepare for a change of scenery because Pulse is on the move! Brace yourselves for an…
Customer Success (CS) is one of the most important growth drivers for any company across the globe. From new SaaS companies to established industries like…
The field of Customer Success (CS) is evolving, as new technologies offer a path to scale CS teams while guiding users through today’s increasingly digital…
MoveWorks, a leading AI copilot platform, rocketed to rapid growth status as the AI-driven enterprise sector took off last year. In just 18 months, MoveWorks…
Autodesk, a pioneer since its establishment in 1982, has been at the forefront of creating tools that power the architecture, engineering, construction, manufacturing, and entertainment…
That’s a wrap on Pulse Europe 2023 at Passenger Terminal Amsterdam. As the sun sets on the city of bicycles, the Pulse community reflects on…
The holiday season is upon us, but customer success is always on our minds. As we wrap up another hectic year and start returning to…
Every year at Pulse Europe, we recognise European industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and…
Pulse Europe 2023 opened today at Passenger Terminal Amsterdam, on a tone of embracing each other as humans first, while taking our work to the…
In the dynamic landscape where the rules of business are continually evolving, the concept of community has undergone a transformation. Once seen as a support…
Gainsight has always been a leader in the industry, from being the first to establish Customer Success itself, to evolving with changing customer needs, to…
Does this scenario sound familiar? Customer data scattered across various systems, workflows bottlenecked by manual processes, and an overarching need for a more unified and…
You searched for your LMS, went through the RFP process, implemented the platform, and are preparing for launch. But first, you need content. We often…
Mission and Vision Statement: Gainsight is committed to advancing Diversity & Inclusion in alignment with our company’s overarching purpose, which is “To Win in Business…
We recently published an overview of what to expect in the first 30, 60, and 90 days of launching a customer community. In this article,…
Consumers have made it clear that customer experience reigns supreme and they’re willing to pay more for it. Part of that experience is how you train…
If this past year has shown us anything, it’s that companies with the most agility and a strong focus on the customer are the ones…
Customer Success professionals are under more pressure than ever. Manage more accounts. Secure more renewals and customer expansion opportunities. Increase Net Revenue Retention (NRR). Drive product…
The identity and access management company Okta provides cloud software that helps companies manage and secure user authentication into applications. They also help developers build…
There’s no question: AI is on fire. In North America alone, total revenues from the artificial intelligence market are expected to reach $128.8b by 2028, up from $6.8b…
Launching a Customer Community can feel overwhelming. From building a content strategy to getting your cross-functional teams aligned, there are a lot of boxes to…
In less than a year, generative AI has radically transformed the way we work, learn, and interact. This is especially true in the world of…
