At forward-thinking companies, Customer Success is no longer just an organization, it’s an attitude. Building a customer-driven enterprise requires a collaborative effort and shared vision across the entire company. Today, we’re proud to announce a new module built specifically for Sales that streamlines the renewal process and improves the renewal forecast, proactively identifies up-sell opportunities, and automates the notification of out-of-compliance customers.
Available today as an add-on to Gainsight Enterprise Edition and working together with the Gainsight Customer360 database, the Growth Management Module provides sales teams with the automation and workflow needed to drive more revenue from their existing customers.
The Growth Management Module includes the following features:
- Up-Sell Alerts: Within Salesforce, sales teams get alerted to indicators of up-sell opportunity including upcoming renewal dates, positive survey feedback and product / feature adoption metrics.
- Renewal Dashboard: Sales reps can quickly view upcoming renewals alongside relevant customer health indicators including survey scores, product / feature usage metrics and other customer intelligence data.
- Out-of-Compliance Reports: Sales management can easily identify customers who are over-utilizing allocated licenses and contact them for overage, up-sell and renewal discussions.
“Our sales organization required more visibility into customer data in order to better serve our customers,” said Eric Johnson, vice president, finance at Jive Software. “Before working with Gainsight, managing our most valuable asset—customers—using information from multiple systems was not effective or scalable. Gainsight allowed us to turn our silos of customer data into one easily viewable customer intelligence platform to identify opportunities for increasing customer adoption and driving up-sell revenue.”
The addition of the Growth Management Module is the first step towards an enterprise-wide customer success approach. Learn more by contacting us at sales@gainsight.com or by giving us a call at (888) 623-8562.
– Dan Steinman, Gainsight Chief Customer Officer
