Customer satisfaction is the extent to which customers are happy with the products and services supplied by a company to meet a customer’s expectation. Gainsight’s customer success management solution offers insights that helps improve customer satisfaction. With Gainsight, customer satisfaction:
- Indicates customers repurchase intent and loyalty
- Reduces customer churn
- Increases customer lifetime value (CLV)
- Reduces negative publicity
- Retains existing customers than acquire new ones
Improve customer satisfaction to retain old customers and attract new customers. Call us at Gainsight to schedule a demo!
