One of the key metrics for SaaS companies is customer satisfaction. A high customer satisfaction rating in an indication of customer retention and high product adoption. Gainsight generates SaaS mertics to drive customer retention workflow across the enterprse.
Gainsight is a customer success platform that monitors and measures the metrics of all the Customer Success activities. You can:
- Correct trends before a customer becomes a possible churn candidate
- Monitor transaction history, invoice history, survey history and feature usage history
- Increase customer retention by providing early warning about possible churn customers
Gainsight’s robust reporting system correlates customer loyalty and revenue generation. Using the report statistics, you can:
- Expand your knowledge about Customer Success best practices
- Convert a disparate and disorganized survey process into an effective customer feedback and revenue growth process
