The Gainsight Customer OS
Unleash the Power of AI
Turn customer data into insights that drive company-wide customer success.
Advanced AI integrated with human insight, delivering unparalleled results.
Our cutting-edge Human-First AI technology transforms how you deliver customer success, empowering you to concentrate on what truly matters while orchestrating intelligent, tailored interactions with your customers on a scale like never before.
AI innovations you can only get from Gainsight
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Save teams hours of time aggregating and summarizing customer information with generative AI capabilities
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Better identify gaps in user needs, adoption, and early churn risks through intelligent monitoring and alerts
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Leverage AI-generated recommendations to kickstart CS motions and better drive customer outcomes
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Generate more granular and accurate retention, adoption and expansion forecasts with comprehensive data across the Gainsight suite of solutions
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Deliver more accurate insights through AI-optimized data inputs that drive meaningful improvements to customer experiences
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Focus on the future with generative AI solutions designed to address growing needs of CS teams to scale impact and more closely drive NRR
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Our industry-leading Horizon AI capabilities have been continually refined since 2021.
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Enjoy streamlined, intuitive AI interfaces that deliver deep insights that you can take action on.
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Gainsight is the only CS vendor listed as a leader in Vendr’s 2023 SaaS Trends Report ranked alongside Google, Salesforce, Adobe, and others.
Introducing Staircase AI by Gainsight: real-time, AI-powered customer insights and conversational signals.
Trusted quality without compromise.
