Gainsight for Customer Experience Teams
The customer experience solution for B2B companies.
Trusted by Leading Brands
All of Your Customer Experience Data, In One Place
Don’t let your customer feedback disappear into a black hole. Gainsight CX has the tools you need to close the loop and dig deeper into holistic customer experience data to uncover what’s really important to your customers.
Collect feedback from any part of the customer journey.
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Launch multi-step, dynamic customer feedback journeys
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Bring all of your structured and unstructured data into a single view, including surveys, meeting notes, online reviews, and more
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Turn disparate data into actionable customer health scores
Drive impactful, cross-functional action.
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Identify root causes of problems and quickly solve them
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Work together across functions and in collaboration with your customers
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Combine digital and human engagement to automate and scale
Identify trends to improve company-wide CX.
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Track the impact of your teams’ actions on NPS over time
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Correlate how improvements in NPS affect churn and growth
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Leverage text analytics to identify root cause issues from unstructured feedback
The Gainsight features I’m most excited about are the Dashboards and Widgets. They really give the rest of the organization access to the data on every single customer.
Additional Resources
Four out of five B2B companies expect to compete based on CX alone. But will they actually? For most of them, the answer is no.…
