Growing with Your Customers: Reframing the Conversation

You’ll hear how to reframe the conversation from a siloed focus on customer retention to a company-wide initiative around customer growth, the latest research on why the old approach is ‘broken’, and how to assess your organization’s readiness to rally around your customer.

Whether you’re looking to go beyond traditional retention tactics or better optimize existing customer success frameworks, this session will equip you with the essential knowledge to thrive in an era of tightened budgets and evolving market demands.