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Customer Success Software

Reach every customer with the right message at the right time

Leverage the power of automation to communicate with customers at scale

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A person smiling and holding a laptop, surrounded by digital graphics featuring "Welcome," "Email Follow-Up," and "Evaluation Call." Profile pictures and icons suggest email, survey actions, and revenue optimization. The colorful background adds vibrancy to the scene.

Trusted By Leading Customer Success Teams Worldwide

A woman points to a digital dashboard featuring flowchart icons for an onboarding program. Above, icons for communication and a note read, "Align email, in-app, and CSM outreach" to enhance revenue optimization.

Seamlessly Blend Human and Digital

Scale efficiently, keep the personal touch

  • Improve your operating efficiency with digital capabilities that keep CSMs in the driver seat
  • Create lifecycle campaigns for every scenario with personalized digital touchpoints at every stage of the customer journey
  • Refine best practices with easy-to-deploy emails that help you scale your customer outreach strategy

Automate Repeated Tasks

Keep your team focused on their most important work

  • Reach the right people at the right time by automating repetitive customer communications
  • Free CSM bandwidth with easy, pre-built email templates and dynamic tokens that automatically bring in personal details
  • Scale 1:many outreach with simple and multi-step campaigns that adjust to your customers’ responses and behavior
An email template is displayed on a screen with pop-ups: "Help us serve you better!" and "Click to complete the survey." Two people, a smiling older woman and a cheerful man, are pictured. Bright circles highlight features aimed at revenue optimization in the image.
A man smiling and showing peace signs is in front. Behind him, a woman in a yellow shirt shouts through a megaphone. A colorful flowchart depicts an optimization process. Icons and metrics surround them, illustrating a revenue-focused digital marketing concept.

Never Be Surprised Again

Proactively address churn risks & cultivate advocates

  • Stay on top of key metrics and proactively send reminders on upcoming renewals or Quarterly Business Reviews
  • Keep your teams in a position to act by triggering a playbooks and communications based on customer engagement ‘and behavioral data
  • Accelerate advocacy by automatically engaging with promoters and activating CTAs

Read our reviews on G2

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450 Reviews

“Gainsight's Journey Orchestrator has been a vital tool in our digital customer success strategy. The query builder allows us to easily combine data points existing across various objects in our CRM into a single, usable participant list for digital cs outreaches. Gainsight has allowed us to operationalize our entire customer lifecycle across all CSM segments”