Net Promoter Score Calculator
Net Promoter Score
Net Promoter Score (NPS) is a widely-used metric that measures and evaluates customer loyalty. Customers rank their likelihood of recommending your product or service on a scale from one to ten and are sorted into three groups based on their answer: Promoters, Neutral, and Detractors. NPS is a reliable leading indicator of future customer behavior, including renewal, expansion, and advocacy.