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Gainsight Essentials
The Gainsight you know and love just got a whole lot easier. Start and scale with Gainsight - and go live in as little as two weeks! What are you waiting for?
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Gainsight Pulse
Pulse isn’t just a conference—it’s where innovation meets community. The largest gathering of professionals dedicated to sparking revenue growth, building real connections, and turning ideas into action. Ready to put customers at the heart of your strategy? This is the place.
Check it Out- Customer ResourcesFind the Gainsight community, certifications, and documentation.
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Gainsight Customer Communities
Create a single destination for your customers to connect, share best practices, provide feedback, and build a stronger relationship with your product.
Check it Out- Industry ResourcesFind a job, discover Pulse, and learn what’s happening industry-wide.
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Gainsight Pulse
Pulse isn’t just a conference—it’s where innovation meets community. The largest gathering of professionals dedicated to sparking revenue growth, building real connections, and turning ideas into action. Ready to put customers at the heart of your strategy? This is the place.
Check it Out- Essential GuidesIf it’s here, it’s essential knowledge on CS, PX, and community.
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- Essential GuidesIf it’s here, it’s essential knowledge on CS, PX, and community.
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- Industry ResourcesFind a job, discover Pulse, and learn what’s happening industry-wide.
- Customer ResourcesFind the Gainsight community, certifications, and documentation.
- By TopicWe’ve got it all organized by Product, Customer Success, and Community.
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- The Latest from GainsightWhat’s new? From blogs to webinars, to guides and more.
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The State of AI in Customer Success 2024
How Generative AI is Transforming Customer Success Teams Worldwide
At Gainsight, we embrace a Human-First AI approach. Our focus is on how AI can work alongside humans, enhancing their capabilities and enabling them to excel in their roles. This philosophy is particularly relevant for customer success organizations, where the integration of generative AI holds transformative potential.
But are customer success teams ready to harness this potential? To find out, we conducted our second edition of “The State of AI in Customer Success” report. We surveyed customer success professionals from 175 companies to explore their current use of generative AI, future plans, and perceptions of the greatest opportunities and challenges.
Curious about the findings? Dive into the results below and download the comprehensive report to see how AI is set to revolutionize customer success.
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