Customer Success: Make Your Customers Wildly Successful
Essentials
For growing businesses and Customer Success organizations looking to start fast.
Most Powerful
Enterprise
The full power of the industry’s leading CS platform.
AI Powered Productivity
Essentials
Included AI Insights, Automations
Enterprise
Included AI Insights, Automations
Customer 360
Essentials
Enterprise
Playbooks & Success Plans
Essentials
Enterprise
Dashboards
Essentials
Enterprise
Health Scorecards
Essentials
Enterprise
Surveys
Essentials
Enterprise
Digital Journeys
Essentials
Enterprise
Company News
Essentials
Enterprise
Renewal and Expansion Forecasting
Essentials
Enterprise
Organizational Mapping & Sponsor Tracking
Essentials
Enterprise
Included Full Users
Essentials
10
Enterprise
20
Included Customers Per User
Essentials
100
Enterprise
200
Viewer Licenses
Essentials
Unlimited
Enterprise
Unlimited
Not inclusive of all features
Essentials
Enterprise
Product Experience: Drive Better Outcomes In Your Product
Get rich product insights to drive roadmap and customer health decisions. Deliver digital in-app engagements that increase product adoption.
Includes:
- Product Analytics
- In-App Guides & Engagements
- Knowledge Center Bot(s)
- User Surveys & Feedback
- Support for Web, Mobile & Desktop Apps
Customer Communities: Boost Engagement and Empower Self-Service
Professional
Grow your first branded community
Includes:
- 3 Admin Seats
- Basic Product Suite
- Self-Service Support
Includes:
- 3 Admin Seats
- Basic Product Suite
- Self-Service Support
Business
An integrated community to support bigger teams
Everything In Professional PLUS:
- 5 Admin Seats
- All Customer Communities Products
- CSM Support
Everything In Professional PLUS:
- 5 Admin Seats
- All Customer Communities Products
- CSM Support
Enterprise
Advanced integrations & support for custom requirements
Everything In Business PLUS:
- 10 Admin Seats
- Advanced/Custom Integrations
- Enterprise CSM Support
Everything In Business PLUS:
- 10 Admin Seats
- Advanced/Custom Integrations
- Enterprise CSM Support
Customer Education: Improve Onboarding Through Digital Programs
Bring your digital customer education initiatives to life with the Northpass platform that gives you total control and the confidence to scale as your program matures.
Includes:
- Unlimited Learners
- Unlimited Admins
- Unlimited Course Content
Drive durable growth with the power of customer success, product experience, and community together.
“Community weaves in and out of countless parts of our organization… We’re constantly finding ways to deliver knowledge to both our organization and our customers.”
“Gainsight has made customer insight effortlessly accessible across our company. In a matter of minutes any member of the team can be equipped to interact with customers.”
“We’ve partnered with Gainsight as they’ve built their product experience platform knowing that an effective product growth strategy may start with product, but must ultimately support all customer-facing teams.”
