How to prepare for economic headwinds and the role of customer onboarding

Watch the on-demand recording Nick Mehta, CEO of Gainsight and Peter Ord, Founder & CEO at GUIDEcx, dive into how you can withstand recessions by driving efficiency through your customer onboarding processes.

The current economic situation makes it even more important to get the most out of every deal, every customer, every renewal.

Learn how you can focus on customer success and establish a seamless client onboarding process to drive efficiencies, making sure you scale during a recession.

Key takeaways:

• Why 2023 is the year to think about efficiency metrics
• The importance of gross and net revenue retention
• The relationship between customer success and onboarding