Intercom

Intercom is a conversational relationship platform which allows businesses to communicate with prospective and existing customers within their app or on their website. Intercom offers a live chat system for support, sales and marketing teams. Gainsight integration with Intercom allows data to be synced from a few source objects like Conversations, Company, and Contacts, from the Intercom system to Gainsight.

Business Use Cases:

• After Intercom data is synced to Gainsight, use insights from customer conversations and then take the right follow-up actions using Gainsight applications to improve customer sentiment.
• Enrich Gainsight Company and Person data with insights from Intercom.
• Sync support cases data from Intercom to derive Customer Success Insights using Gainsight applications.