Conversica

Deliver the best Customer Success experience by augmenting Gainsight CS with Conversica’s Success AI Assistant to scale Customer Success teams to new levels.

• Allows Customer Success to focus on conducting meetings rather than scheduling meetings by autonomously engaging customers and passing opportunities along to CS teams only when the customer has expressed readiness for a meeting
• Improves upsell & remediation opportunities by ensuring 100% of opportunities identified by Gainsight scoring functions are pursued
• Increases renewal & winback rates by autonomously engaging customers at a scale that human CS teams cannot achieve
• Keeps Gainsight scores up to date by automating updates based on customer replies to Success AI Assistants
• Improve time to value for customers by automating initial onboarding