GUIDEcx

GUIDEcx is the industry leader in new customer onboarding and process implementation. Our intuitive and transparent onboarding platform puts the client at the center of every project.

Gainsight customers can leverage GUIDEcx to automatically create new onboarding projects using standardized templates and better manager CS handoff. The automation provided by GUIDEcx:

• Guides the customer onboarding experience with established expectations and focused communication
• Increases speed, transparency, and predictability for onboarding and handoff to CS
  

GUIDEcx also provides data to Gainsight to surface onboarding insights and better understand and predict the health of customers during the onboarding process. This insight provided by GUIDEcx:

• Provides engagement metrics from the onboarding experience
• Notifies of acceleration and stalls during onboarding