On-Demand Webinar

Smarter Not Harder: How to Create a Bionic CS Organization

Operationalizing and optimizing your Customer Success organization can take many forms.

How do you want to take advantage of technology? Where can you add digital touch points? And where is the human element truly needed?

Watch this recording to learn:

Where to use digital vs human touch points
What the Customer MVP of Bionic CS looks like
How technology can be your best CSM

Speakers:

Guest: Carolyn di Buono, CS Ops Manager, Propeller Aero
Host: Tim Van Lew, Director of CS Strategy, Gainsight

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