On-Demand Webinar, Webinar
Launching Your First Digital-First Segment
A CSM for all customers! A lofty goal for sure…but in reality, we know this can’t be. But how do we make sure customers still get the care they need? Join Angie DeLaRosa, Senior Manager of Customer Success at Navex, to hear what it takes to make that transition by learning how to:
- Transition existing customers to a digital segment
- Create a data model to fuel digital interactions
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