Best Practices for Building a Digital-Led Customer Success Strategy
When elevating your customer success organization, it’s critical to operationalize your systems and strategies.
Digital-led success models make this possible in an effort to support growth and maximize valuable strategic time.
Here’s what you’ll learn:
- How to strategize for maximum enablement for your CS team
- Methods to determine the right engagement model for different customer segments
- Ways to prioritize and standardize touch points along the customer journey
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