Customer Success Automation & Efficiency
Scale Customer Success With Efficiency
Make your customers successful by empowering your customer success team to be more efficient.
Trusted by Leading Brands
Deliver Outcomes Without Adding Headcount
Scale customer success quickly enough to keep up with your growing customer base. Gainsight will help you maximize efficiency while still giving your customers the attention they deserve by making data more accessible, providing a centralized view of the customer, standardizing and orchestrating workflows, and much more.
67%
reduction in renewal processing time
50%
increase in CSM efficiency
Collaborate
Streamline your efforts.
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Bring together disparate data sources like your CRM, support ticketing system, and product usage tools into a unified view of the customer
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Collaborate cross-functionally across pre- and post-sale teams to ensure customers reach their desired outcomes
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Review historical information in Timeline to improve communication around and the understanding of the customer
Scale
Power time-saving and consistent customer journeys.
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Automate communication with an engaging mix of tech and human touches
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Act on data-driven Calls-to-Action triggered by customer behavior
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End inefficient workflows with best practice Playbooks
Discover
Deeply understand each customer.
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Save valuable time for your team with the C360, providing all of a customer’s information and insights they need in a single place
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Quickly identify trends in customer behavior and health to proactively mitigate risk situations
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Accurately gauge customer health using robust, high-configurable health Scorecards
When you are scaling to thousands of customers, you need to have a good sense of what’s going on with your customers. We let Gainsight manage a lot of that work for us.
Additional Resources
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