Gainsight is named a Leader by Gartner®
in the October 2024 Gartner® Magic Quadrant™ for Customer Success Management Platforms
Powerful Products. One Platform.
Staircase AI
Real-time, Al-powered customer engagement insights across all conversations.
Customer Success
Drive retention and expansion with the industry’s leading Customer Success platform.
Customer Communities
Give your customers a single hub for anytime, anywhere self-service.
Customer Education
Digitize customer onboarding and training with on-demand education.
Product Experience
Improve user adoption with in-app engagements and meaningful product analytics.
AI made for teams. AI made for customers.
AI made for real people.
They’re not just customers, they’re people who deserve a world-class customer experience. Get everything you need with Gainsight.
Explore all that
has to offerSee How Gainsight’s AI can turn data into company-wide customer success.
Leverage Gainsight’s AI resource library to go from novice to guru.
Introducing Staircase AI by Gainsight: real-time, AI-powered customer insights and conversational signals.
Crafting Tomorrow's Customer Journeys with the Power of Human-First AI
At Gainsight, we’re committed to infusing every aspect of our products with Human-First AI. Our cutting-edge AI technology transforms how you deliver customer success, empowering you to concentrate on what truly matters while orchestrating intelligent, tailored interactions with your customers on a scale like never before.
Revolutionize Your Business with Human-First AI
Gainsight’s industry-leading AI propels organizations to new heights in growth and customer success. Our approach integrates advanced AI with human insight to deliver unparalleled results.
- AI-Enhanced Customer Interactions
- AI-Fueled Growth Strategies
- AI-Crafted Personalization
- AI-Accelerated Data Insights
Getting started or needing to scale?
We’ve got you covered.
Massive Improvements in Efficiency and Adoption
“We wanted to consolidate our tools to be in one place—we didn’t want to have six different tools across the customer success function.”
20% Increase In Product Adoption
“With Gainsight, our team is so much more efficient…We can operate faster, not only as a Customer Education team, but alongside our other teams—Sales, Customer Success, Customer Support, even Marketing.”
2700% Increase in NPS Responses
“We adopted Gainsight CS to manage the entire onboarding process, manage risk, and get more sophisticated about the health of our dealerships.”
3900% Increase in NPS Response Rate
“Gainsight PX was revolutionary for us. As a SaaS tool, NPS is very important for us. But prior to adding PX, we were getting maybe 150 NPS responses a quarter.”
Ten-fold increase in engagement
“Gainsight helped us take a different approach to onboarding. We can now observe customers through a lens that tells us what they are trying to accomplish with our products.”
50% Increase In Productivity Per CSM
“I can finally engineer for CS and not just rely on soft skills about how we should handle customers.”
25% Increase In Healthy Customers
“We’re working to build customer journeys with digital touch points so that our CSMs can devote more time to our ‘white glove’ customers.”
The Undisputed Champion of the Category
Proven Leaders In Customer Success & Community Building
Leaders in Building Product Experiences and Driving Adoption
Challenging the conventional workplace and leading a movement
One Vendor. One Platform. Endless Value.
Customer Success, Community, Education and Adoption technology—all on one platform.
Unlock the Power of Your Data
Unify all of your customer data and tap into industry leading AI tools.
Create a Single Customer Hub
Provide a seamless community, education, and adoption experience for your customers.
Accelerate and Extend Value
Leverage a marketplace of prebuilt best practices, templates, and extensions.
Join The World’s Largest CS Community And You’ll Never Be Alone.
Pulse is Where You Want To Be
It’s the industry’s largest CS conference. Don’t miss it.
A Crash Course in Customer Success
From career advice, to best-practices, to the history of CS, you’ll learn it here.
We Wrote the Book on Customer Success
Actually, we wrote a few. Find them here and start your CS journey.
Gainsight Is a Party and You’re Invited
You’ve never seen a company have as much fun as we do.
