Here’s What You’ve Been Missing

Understanding the Heart of Your Team & Customers

Join us for a practical masterclass that will transform the way you engage with your teams and customers. Our speakers are leaders who lead with…

Beyond the Spreadsheet: A Masterclass for Workflow Scaling

In a world where the notion of hiring another CSM is no longer feasible, you need a platform that makes it easier to work with…

Building a Bench of Advocates

Your most loyal customers are often the gateway to success - building your brand, advocating for product enhancements that drive results, and so much more.…

How ReviewPro Saved 190+ Hours and Optimized Onboarding for Customer Excellence

Explore ReviewPro's evolution through streamlined onboarding processes, blending tech touch with human engagement for personalized experiences. Learn how ReviewPro leveraged automation to enhance customer engagement,…

How to Rebuild a Successful Community

Communities are always evolving - but what if you need to merge, reinvent or relaunch your community? Hear how Gainsight successfully merged our two distinct…

How Buildertrend Created Actionable Data and Improved Logo Churn 140 Basis Points

Join Zach Wojtowicz, Director of Customer Success at Buildertrend, to dive into how Buildertrend transformed their customer health strategy, achieved an outstanding improvement in customer…

Unlocking Peer-to-Peer Engagement

Peer-to-peer engagement lies at the heart of every vibrant customer community, fostering collaboration, knowledge sharing, and customer loyalty - but it can be tricky to…

Unlocking Team Efficiency: Unifying CS and Customer Education

Watch our Gainsight's webinar to discover how the team at Harri collaborates across Customer Success and Learning & Development to enhance efficiency in a once…

I Love My CSP, Now What

Now that your CSM team is equipped to forecast churn, monitor the health of your customers, and automate proactive engagements, it's time to expand that…

Success Stories: Gainsight Customers on Customer Success

Who better to unpack the secrets to Customer Success than Gainsight customers themselves? Join this customer spotlight series to hear first hand the golden nuggets,…

Unleash The Full Potential Of CS: Creating Customer Moments at the Contact Level

Metrics that Matter – Mastering Measurement for Digital Training Success

We’ll be the first to admit that measuring customer education can be tricky—but it’s something you have to get right in 2024. We’ll look at…

Achieving Self-Sustaining Community

Customer communities are always on. Customers may span across time zones and continents, and their need for the community may pop up within work hours,…

Unleash The Full Potential of CS for CSMs: Getting the Most of Gainsight

Customer success is hard. Making sure your customers are successful is one of the most critical things a business needs to do for its own…

Captivate and Cultivate: How to Market Your Academy and Implement Learning into Your Customers’ Lives

Your academy is alive and kicking. What should you do next? Promote your academy to your customers, get them to walk through its proverbial doors,…

Mentoring and Investing in Women

Simple Start, Exponential Impact

Building an online community isn’t as hard as you might think - in fact, it’s pretty simple to get started. For most businesses, you already…

Navigating the LMS Market: A Guide to Finding Your Perfect Match

The LMS market is jam-packed with options—and that’s great. Variety is the spice of life. Which one’s right for your program? We’re here to help.…

Creating Successful Customers: Product’s Role in Delivering Customer Outcomes

Captivate & Educate: Design and Build Impactful Courses for Your Customers

Leader? Check. Goals? Set. Let’s learn how to design courses that captivate your customers, help them retain key product information, and keep them coming back…

Community Do’s and Don’ts in 2024

New year, new community needs. Join Gainsight’s Global VP Demand and community expert Remco De Vries as we dive into the latest in community trends…

Unleash The Potential Of Through-Partner Customer Success

Seamlessly Involve Channel and Ecosystem Partners In Your Revenue Retention and Expansion Strategies Partnerships can transform your business, increasing revenue and expanding your reach. However,…

Transforming CS into a Lead Gen Powerhouse, While Maintaining a Trusted Advisor Status

How to Prevent Your Customer Success Team from Getting the Axe

Who’s responsible for customer success these days? In this special webinar, hear from Gainsight CEO Nick Mehta and Balderton Capital’s Executive In Residence and author of Kellblog, Dave…

Mapping Success in Digital Education: Understand Your Customers & Set Realistic Goals

You have a team leader. Now what? It’s time to put yourself in the shoes of your customers and set realistic goals that’ll help them—and…

Scaling into the Enterprise: Tool Consolidation and Digital CS for All

The customer is always on. We can’t rely on human-led delivery of enablement and best practices. We need to be mindful of the cost of…

The Captain’s Chair: How to Select the Right Leader for Your Digital Customer Education Team

You can’t build and launch a successful customer education program without a strong leader leading the charge. Whether you appoint one from your team or…

Gainsight Unwrapped Live Demo Series

Whether you are interested in Gainsight’s new product acquisition (Customer Education) or simply want to see what’s fresh and new with our flagship Customer Success product…

Your 2024 CS Starter Kit

New Year, New Strategies – Kickstart Your 2024 Digital Customer Education Program

Join us as we redefine customer education for the digital age in our series designed to help you build a comprehensive and impactful digital education…

The State of Customer Success in 2024: Tips, Trends, and Predictions

Women in CS Power-Up Masterclasses Series

Join us for a series of practical masterclasses hosted by Gainsight and Women in Customer Success!

Design Your Career Goals and Take Control of Your Path in 2024

Chef’s Kiss Simplifying with AI: Cooking up the Future of CS

Cooking (well) can be a challenge. There's ingredients to keep track of, steps to follow, and that extra pinch of flavor that's just right for…

Beyond the Spreadsheet: A Masterclass for Workflow Scaling

Reimagining Customer Training in 2024: Shifting from Manual to Digital

Customer Success leaders grapple with inefficient and cost-prohibitive manual training methods. These methods fail to meet the demands of your customers who are often pressed…