Gainsight Leads Next Frontier in Human-First AI with Gainsight AI
Gainsight Unveils Copilot at Pulse 2024; Former Salesforce Executive Joins to Accelerate AI Momentum ST. LOUIS, MO, MAY 15, 2024—Gainsight, the world’s leading Customer Success platform, today announced Gainsight AI, a new set of artificial intelligence (AI) offerings at its annual conference Pulse 2024. Gainsight Copilot, within Gainsight AI, leverages generative AI to provide actionable insights into customer behavior, enrich customer data, facilitate report generation, assist in customer follow ups, and more. Today’s announcement represents a major milestone in Gainsight’s AI journey, building on the success of Horizon AI, Gainsight’s AI framework and first-to-market AI solution for Customer Success launched in 2021. “With Gainsight Human-First AI, we’re harnessing the transformative potential of generative AI to enable customer-facing teammates in companies to spend less time on administrative work and more time on their clients and teams,” said Nick Mehta, CEO at Gainsight. “We’re grateful to the Pulse Customer Success community for all of the innovation they are showing in leveraging generative AI to make business more human.” Gainsight also announced the appointment of Chuck Ganapathi as its new President and COO. With a proven track record in technology leadership at companies like Salesforce and Tact.ai, Ganapathi brings deep CRM and AI […]