# Gainsight Software > Gainsight's Customer Success and Prod Generated by Yoast SEO v27.9, this is an llms.txt file, meant for consumption by LLMs. ## Pages - [AI Data Security and Privacy](https://www.gainsight.com/security/ai/) - [Customers](https://www.gainsight.com/customers/) - [Careers \& Culture](https://www.gainsight.com/company/careers/) - [Gainsight CS vs\. Totango \(formerly Catalyst\)](https://www.gainsight.com/alternative/gainsight-cs-vs-catalyst/) - [Gainsight CS vs\. Totango](https://www.gainsight.com/alternative/gainsight-cs-vs-totango/) ## Posts - [How Okta Turns Customer Outcomes Into Higher Renewals](https://www.gainsight.com/blog/how-okta-turns-customer-outcomes-into-higher-renewals/) - [What Is Product Adoption? Definition and How to Improve It](https://www.gainsight.com/blog/product-adoption/): Learn what product adoption is and how to measure it\. Drive renewals with CS\. - [Customer Self Service Trends to Watch in 2026](https://www.gainsight.com/blog/the-future-of-digital-self-service-5-trends-to-watch-in-2026/): Explore customer self service trends for 2026\. Turn resolution into retention\. - [How to Calculate Customer Retention Rate \& Benchmarks](https://www.gainsight.com/blog/how-to-calculate-customer-retention-rate/): Learn how to calculate customer retention rate with a formula, example, and industry benchmarks\. - [Announcing the 2026 GameChangers: The Teams Charting a New Path to Retention](https://www.gainsight.com/blog/announcing-the-2026-gamechangers-the-teams-charting-a-new-path-to-retention/) ## Customer Stories - [SAP LeanIX Scales Expansion and Customer Insights with Gainsight CS](https://www.gainsight.com/customer/sap-leanix-scales-expansion-and-customer-insights-with-gainsight-cs/) - [How Consensus Doubled Self\-Serve Community Engagement in Just One Month](https://www.gainsight.com/customer/how-consensus-doubled-self-serve-community-engagement-in-just-one-month/) - [How Reviewpro Reputation Increased Customer Health by 17% and Stopped Churn in Its Tracks](https://www.gainsight.com/customer/how-reviewpro-reputation-increased-customer-health-by-17-and-stopped-churn-in-its-tracks/) - [Usage Explodes 11x for Cin7 Customer Education, Increasing Retention 7%](https://www.gainsight.com/customer/usage-explodes-11x-for-cin7-customer-education-increasing-retention-7/) - [Why Tackle Chose Staircase AI Over Its CSP For Tangible, Immediate ROI](https://www.gainsight.com/customer/why-tackle-chose-staircase-ai-over-its-csp-for-tangible-immediate-roi/) ## Episodes - [194\. Why Smart Teams With Big Budgets Still Fail at AI ft\. Brian Evergreen \(The Future Solving Company\)](https://www.gainsight.com/episode/why-smart-teams-with-big-budgets-still-fail-at-ai-ft-brian-evergreen-the-future-solving-company/) - [191\. The Retention Killer Hiding in Your Product Demos ft\. Kellie Snyder \(LinkSquares\)](https://www.gainsight.com/episode/the-retention-killer-hiding-in-your-product-demos-ft-kellie-snyder-linksquares/) - [Plugging MCP Into Your Customer Context: How to Get Fast ValuPlugging MCP Into Your Customer Context](https://www.gainsight.com/episode/plugging-mcp-into-your-customer-context-how-to-get-fast-valuplugging-mcp-into-your-customer-context/) - [Digital CS as Infrastructure: Building the Connected Customer Hub](https://www.gainsight.com/episode/digital-cs-as-infrastructure-building-the-connected-customer-hub/) - [AI That Actually Works: Getting Past Pilot Mode](https://www.gainsight.com/episode/ai-that-actually-works-getting-past-pilot-mode/) ## Events - [Same Account, Different Story: Closing the Visibility Gap Between Sales and CS](https://www.gainsight.com/event/same-account-different-story-closing-the-visibility-gap-between-sales-and-cs/) - [Pulse Unplugged 2026](https://www.gainsight.com/event/pulse-unplugged-2026/) - [How to Actually Get a Community Migration Right](https://www.gainsight.com/event/how-to-actually-get-a-community-migration-right/) - [Plug In, Not Build Out: A Live Look at Gainsight's Pre\-Built Agents \- US](https://www.gainsight.com/event/plug-in-not-build-out-a-live-look-at-gainsights-pre-built-agents-us/) - [Plug In, Not Build Out: A Live Look at Gainsight's Pre\-Built Agents \- EMEA](https://www.gainsight.com/event/plug-in-not-build-out-a-live-look-at-gainsights-pre-built-agents-emea/) ## Glossary Entries - [Customer Churn Rate](https://www.gainsight.com/glossary/entry/customer-churn-rate/) - [Customer Retention Rate](https://www.gainsight.com/glossary/entry/customer-retention-rate/) - [Customer Retention Metrics](https://www.gainsight.com/glossary/entry/customer-retention-metrics/) - [Ways To Increase Customer Retention](https://www.gainsight.com/glossary/entry/ways-to-increase-customer-retention/) - [User Adoption Strategy](https://www.gainsight.com/glossary/entry/user-adoption-strategy/) ## Essential Guides - [Which Product Analytics Tools Are Worth It in 2026?](https://www.gainsight.com/essential-guide/product-management-metrics/product-analytics-tools/): Compare 10 product analytics tools by features, pricing, and use case\. Find the right fit for B2B SaaS\. - [What Is Product Experience?](https://www.gainsight.com/essential-guide/product-experience-px/): Learn what product experience is\. See how to deliver it across the lifecycle\. - [Retention\-as\-a\-Service \(RaaS\)](https://www.gainsight.com/essential-guide/retention-as-a-service-raas/) - [The Customer Lifecycle: Five Key Stages](https://www.gainsight.com/essential-guide/the-customer-journey-and-lifecycle/): Gainsight details the five stages of the customer journey from brand awareness to adoption and the importance of extending the customer lifecycle\. - [Business Metrics: The 35\-Metric Guide for SaaS Teams](https://www.gainsight.com/essential-guide/the-essential-guide-to-business-metrics/): What should you be monitoring, measuring, and managing from a company\-wide perspective? ## Policies - [Sub\-Processors](https://www.gainsight.com/policy/sub-processors/): A list of third\-party companies contracted by Gainsight to process personal data on behalf of our clients\. - [Gainsight Data Privacy Transparency Report](https://www.gainsight.com/policy/gainsight-data-privacy-transparency-report/) - [Privacy Policy](https://www.gainsight.com/policy/privacy/): This Privacy Policy explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights\. - [California Consumer Privacy Act \- Individual Rights Request Form](https://www.gainsight.com/policy/california-consumer-privacy-act-individual-rights-request-form/) - [Email Preference Center](https://www.gainsight.com/policy/email-preference-center/) ## Campaigns - [HubSpot](https://www.gainsight.com/lp/hubspot/) - [Products](https://www.gainsight.com/lp/products/) - [Leveraging AI in Customer Success](https://www.gainsight.com/lp/ai-resources-for-cs/) - [Empower Your Customers with Digital Self\-Service Solutions](https://www.gainsight.com/lp/self-service/) - [Revenue Resources](https://www.gainsight.com/lp/revenue-resources/) ## Newsroom Posts - [Gainsight Launches the Agentic Stack for Customer Retention](https://www.gainsight.com/press/gainsight-launches-the-agentic-stack-for-customer-retention/) - [Gainsight Announces New AI\-Native Services Business](https://www.gainsight.com/press/gainsight-announces-new-ai-native-services-business/) - [Gainsight Brings Vibe Coding to Customer Communities Product with Launch of Developer Studio and Announces New Skilljar Integration](https://www.gainsight.com/press/gainsight-brings-vibe-coding-to-customer-communities-product-with-launch-of-developer-studio-and-announces-new-skilljar-integration/) - [Glean and Gainsight Partner to Put Customer Context to Work for Revenue Teams](https://www.gainsight.com/press/glean-and-gainsight-partner-to-put-customer-context-to-work-for-revenue-teams/) - [Top Cloud Investors Bet $25M on Gainsight to Lead the Customer Success Industry](https://www.gainsight.com/press/top-cloud-investors-bet-25m-on-gainsight-to-lead-the-customer-success-industry/) ## Resources - [Schedule a Demo of Gainsight Customer Success](https://www.gainsight.com/resource/demo-cs/) - [Schedule a Demo](https://www.gainsight.com/resource/demo/) - [The Community Migration Guide](https://www.gainsight.com/resource/the-community-migration-guide/) - [The New Rules of Retention: From Risk Signals to Revenue Outcomes](https://www.gainsight.com/resource/the-new-rules-of-retention-from-risk-signals-to-revenue-outcomes/) - [Customer Education AI Prioritization Template](https://www.gainsight.com/resource/customer-education-ai-prioritization-template/) ## Marketplace Entries - [SearchUnify](https://www.gainsight.com/marketplace/item/searchunify/) - [3sides](https://www.gainsight.com/marketplace/item/3sides/) - [Champion](https://www.gainsight.com/marketplace/item/champion-cc/) - [Productboard \(PX\)](https://www.gainsight.com/marketplace/item/productboard-px/) - [Wigmore IT Group](https://www.gainsight.com/marketplace/item/wigmore-it-group/) ## Episode Types - [Video](https://www.gainsight.com/episode-type/video/) - [Podcast](https://www.gainsight.com/episode-type/podcast/) ## Series - [\[Un\]Churned](https://www.gainsight.com/presents/series/unchurned/) - [Gainsight GameChanger Podcast](https://www.gainsight.com/presents/series/gainsight-gamechanger-podcast/) - [Human\-First AI](https://www.gainsight.com/presents/series/human-first-ai/) - [CS Ops Unplugged](https://www.gainsight.com/presents/series/cs-ops-unplugged/) - [Community Unplugged](https://www.gainsight.com/presents/series/community-unplugged/) ## Optional - [Sitemap index](https://www.gainsight.com/sitemap_index.xml)