In case you missed it (somehow), Generative AI has taken the world by storm. In the realm of B2B software, Gen AI holds immense potential to transform the way companies interact with their customers, stakeholders, and users—and even the way companies develop products.  We spoke to our own SVP of... read more →

Building an online community for your customers isn’t as hard as you might think—in fact, it’s pretty simple to get started. For most businesses, you already have a thriving community of interested and engaged customers around your brand—and harnessing your existing resources and relationships can power up a thriving community... read more →

There's a palpable energy and intense focus on AI across all levels at Gainsight these days. Every month, a passionate group of Gainsters meet in-person at stimulating AI offsites to discuss the latest trends in AI and explore how Gainsight’s AI can shape the future of customer success and business... read more →

Kevin Costner's famous quote from Field of Dreams, “If you build it, he will come,” still inspires millions, but it doesn’t apply to your digital customer academy.  You can devote yourself to finding the perfect leader, setting realistic goals, and customizing every corner of your academy, but launching an impactful... read more →

This is a very exciting time to be in the Customer Success (CS) profession. As economies and customer expectations shift and evolve, we as CS professionals need to evolve with them.  One main topic of discussion that is getting a lot of attention in the CS space is how Customer... read more →

In the increasingly competitive digital landscape, customer success teams are the linchpins of retaining and expanding customer relationships. The key to their success lies in accurately gauging customer health through meticulously designed scorecards. However, traditional methods of scorecard creation and optimization often fall short, leading to missed opportunities and unforeseen... read more →

Staircase AI is proud to announce it has successfully completed the System and Organization Controls (SOC) 2 Type II examination in recognition of its commitment to information security. This is the third year in a row we have received our SOC 2 certification Our customers’ privacy and security is incredibly... read more →

As a training or operations professional, you’ve probably faced plenty of questions regarding ROI (return on investment) from colleagues when evaluating an online learning initiative. You want to help them understand how supporting your learners with quality training can pay for itself with platform growth, reduced expenses and increased revenue.... read more →

When it comes to building long-term scalability and efficiency for their businesses, more and more SaaS companies are turning to channel and ecosystem partners as a critical strategy within their go-to-market programs. Partner Success has been long talked about in Customer Success programs, but it's had limitations in practice due... read more →