[Un]Churned is the no. 1 podcast for customer retention. Hosted by Josh Schachter, each episode dives into post-sales strategy and how to lead in the agentic era.

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18 episodes in this series
Why $100M AI Companies Are Failing at Renewals? ft. Cassie Young & Kyle Poyar thumbnail
Video • 38 min.

Why $100M AI Companies Are Failing at Renewals? ft. Cassie Young & Kyle Poyar

Two of SaaS’s most influential voices just sounded the same alarm: Cassie Young, General Partner at Primary Ventures, and Kyle Poyar, founder of Growth Unhinged,…

Video
The #1 Thing Great CCOs Do in Year One ft. Alexis Hennessy (Heidrick & Struggles) thumbnail
Video • 21 min.

The #1 Thing Great CCOs Do in Year One ft. Alexis Hennessy (Heidrick & Struggles)

Retention has become existential. With fewer new logos to chase, SaaS companies must master upsell, cross-sell, and customer expansion—making the Chief Customer Officer more critical…

Video
How Community Increases Retention 4x ft. Erica Kuhl (Gainsight) thumbnail
Video • 32 min.

How Community Increases Retention 4x ft. Erica Kuhl (Gainsight)

How a single underestimated idea—dismissed as “a dumb website”—became the 17-million-member engine behind Salesforce’s retention, adoption, and growth.

Video
How a 5-Person Team Built 150 AI Workflows That Changed an Entire Company thumbnail
Video • 49 min.

How a 5-Person Team Built 150 AI Workflows That Changed an Entire Company

How Colin Slade used AI to save 7,000 hours a month and automate 75% of Customer Success work at Cloudbeds.

Video
A Simple Habit That 3x’ed AI Adoption Rates: The 15-Minute Rule ft. Cat Valverde (Enterprise AI Group) thumbnail
Video • 16 min.

A Simple Habit That 3x’ed AI Adoption Rates: The 15-Minute Rule ft. Cat Valverde (Enterprise AI Group)

Why most enterprise AI fails — and how Cat Valverde’s 4-week adoption framework shows that the fix is just 15 minutes a week.

Video
Why Your Ideal Customer Profile Is Broken and How AI Can Fix It ft. (Co-Founder of Stage 2 Capital) thumbnail
Video • 48 min.

Why Your Ideal Customer Profile Is Broken and How AI Can Fix It ft. (Co-Founder of Stage 2 Capital)

The Biggest GTM Mistake (Spoiler Alert: Stop Chasing CAC!!!)

Video
154. The Ex-Google PM Who Spent 15 Years Building AI Agents ft. Jacob Bank thumbnail
Video • 51 min.

154. The Ex-Google PM Who Spent 15 Years Building AI Agents ft. Jacob Bank

AI pioneer Jacob Bank shares how Relay.app is making agentic AI accessible—and why within a year, agents will handle nearly every task on your computer.

Video
153. Are CSMs the Next Generation of CEOs? ft. Omer Rabin (TLA Ventures) & Chad Horenfeldt (Siena AI) thumbnail
Video • 33 min.

153. Are CSMs the Next Generation of CEOs? ft. Omer Rabin (TLA Ventures) & Chad Horenfeldt (Siena AI)

What if the function you were about to join didn’t really exist yet?

Video
152. From Radio Host to CPO: Why Should You Always Work Backwards from Renewals? ft. Venk Chandran (PathFactory) thumbnail
Video • 34 min.

152. From Radio Host to CPO: Why Should You Always Work Backwards from Renewals? ft. Venk Chandran (PathFactory)

The best product leaders don’t start in product—they start in customer success.

Video
151. Inside Pulse: How 7 CS Leaders Are Moving Their Biggest Boulders With AI thumbnail
Video • 32 min.

151. Inside Pulse: How 7 CS Leaders Are Moving Their Biggest Boulders With AI

CS leaders reveal how they’re using technology to scale renewals, AI, and customer success for greater retention, adoption, and efficiency.

Video
150. Is Agentic AI The End of ARR? ft. Brett Queener (Bonfire Ventures) & Chuck Ganapathi (Gainsight) thumbnail
Video • 52 min.

150. Is Agentic AI The End of ARR? ft. Brett Queener (Bonfire Ventures) & Chuck Ganapathi (Gainsight)

How Agentic AI Is Replacing Subscription Revenue

Video
149. How BMC’s CCO Built AI Agents That Triple Productivity ft. Sofia Barbosa (BMC Software) thumbnail
Video • 31 min.

149. How BMC’s CCO Built AI Agents That Triple Productivity ft. Sofia Barbosa (BMC Software)

How Human-Centric AI Frees CSMs for Strategic Work at BMC

Video
148. How to Drive Innovation & Democratize AI as a CS Leader ft. David Karp (Disqo) thumbnail
Video • 28 min.

148. How to Drive Innovation & Democratize AI as a CS Leader ft. David Karp (Disqo)

How Disqo Sparked an AI Movement With a Company-Wide Hackathon

Video
147. How to Scale Customer Success with AI Agents ft. LeeRon Yahalomi (Aligned) thumbnail
Video • 33 min.

147. How to Scale Customer Success with AI Agents ft. LeeRon Yahalomi (Aligned)

The Secret Workflow Letting LeeRon Manage 100 Accounts With a 2-Person Team

Video
146. What Really Happens When AI Becomes Your Teammate ft. Brady Bluhm & Kalpana Krishna Kumar thumbnail
Video • 37 min.

146. What Really Happens When AI Becomes Your Teammate ft. Brady Bluhm & Kalpana Krishna Kumar

Brady Bluhm and Kalpana Krishna Kumar explain how AI is reshaping Customer Success—automating the first 80% of the work—and get tactical and practical in how…

Video
145. How to Transform Customer Experience at Scale ft. Jeffrey Bussgang & Teresa Anania thumbnail
Video • 42 min.

145. How to Transform Customer Experience at Scale ft. Jeffrey Bussgang & Teresa Anania

AI is evolving so fast that it’s hard to keep up—sparking both excitement and anxiety about the future of work. Will AI replace jobs, or…

Video
144. [BONUS] Inside the Mehta Era… And What Comes Next? thumbnail
Video • 20 min.

144. [BONUS] Inside the Mehta Era… And What Comes Next?

This bonus episode features Nick Mehta reflecting on life after stepping down as Gainsight’s CEO, sharing his plans for rest, learning, writing, and family time,…

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144. Gainsight’s New CEO ft. Nick Mehta & Chuck Ganapathi thumbnail
Video • 46 min.

144. Gainsight’s New CEO ft. Nick Mehta & Chuck Ganapathi

In this special episode of [Un]Churned, host Josh Schachter sits down with Gainsight’s outgoing CEO Nick Mehta and his successor, Chuck Ganapathi, to mark a…

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